24
NPS
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Tata Power
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About Tata Power's Brand
"Tata Power generates, transmits, distributes and trades electricity to residential and commercial purposes."
Brand at a Glance
93%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Tata Power NPS
Tata Power's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Tata Power's customers would recommend using the product based on a scale of -100 to 100.
Tata Power Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Tata Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -20 | Jun 2022 | -20 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 15 | Dec 2022 | 15 |
Mar 2023 25 | Mar 2023 | 25 |
Jun 2023 11 | Jun 2023 | 11 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 9 | Nov 2023 | 9 |
Feb 2024 23 | Feb 2024 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Power NPS by Gender
Tata Power's NPS was rated -100 by Male customers on Comparably.
Male
-100
Tata Power's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Tata Power's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tata Power Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Tata Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tata Power Customer Loyalty Score by Gender
Tata Power's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Tata Power Product Quality
3.9/5
Tata Power has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Tata Power Product Information
Tata Power’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.tatapower.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Tata Power Product Quality
Tata Power's Product Quality score was rated highest by Male customers.
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Ranked Tata Power Product Quality the Highest
Tata Power Product Quality Score by Gender
Tata Power's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tata Power.
Male
3/5
Female
N/A
Tata Power Pricing
Tata Power ROI & Value For Money
3.5/5
Tata Power has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Tata Power ROI
Tata Power's ROI score was rated highest by Male customers.
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Ranked Tata Power ROI the Highest
Tata Power ROI Score by Gender
Tata Power's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Tata Power Customer Satisfaction (CSAT)
Tata Power Customer Satisfaction (CSAT) Score
78 / 100
Tata Power has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tata Power Customer Satisfaction
Tata Power's Customer Satisfaction score was rated highest by Male customers.
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Ranked Tata Power Customer Satisfaction the Highest
Tata Power Customer Satisfaction Score by Gender
Tata Power's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tata Power.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tata Power Customer Service
3.8/5
Tata Power has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Tata Power's Customer Service
Website
http://www.tatapower.com/
Quick Insights into Tata Power Customer Service
Tata Power's Customer Service score was rated highest by Male customers.
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Ranked Tata Power Customer Service the Highest
Tata Power Customer Service Score by Gender
Tata Power's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tata Power.
Male
3/5
Female
N/A
Tata Power as an Employer
3.9/5
Tata Power has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Tata Power scored a 24 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Power would recommend the brand to a friend. ENPS measures how likely Tata Power employees would recommend working at Tata Power to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
