-100
NPS
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Spruce Finance
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About Spruce Finance's Brand
Spruce provides consumer financing for residential solar systems, water conservation upgrades and energy-efficient home improvements.
Brand at a Glance
54%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
Spruce Finance NPS
Spruce Finance's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Spruce Finance's customers would recommend using the product based on a scale of -100 to 100.
Spruce Finance Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Spruce Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spruce Finance NPS by Gender
Spruce Finance's NPS was rated -100 by Female customers on Comparably.
Female
-100
Spruce Finance's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Spruce Finance's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Spruce Finance NPS by Ethnicity
Spruce Finance's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Spruce Finance Customer Reviews
Out of the 2 Spruce Finance customer reviews 0 were positive and 2 were constructive. Spruce Finance customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Spruce Finance Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Spruce Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spruce Finance Customer Loyalty Score by Gender
Spruce Finance's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Spruce Finance.
Female
55%
Yes
Male
N/A
Yes
Spruce Finance Customer Loyalty Score by Ethnicity
Spruce Finance's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Spruce Finance.
55
out of 100
Caucasian
Spruce Finance Product Quality
1.5/5
Spruce Finance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spruce Finance's overall Product Quality score rated by its users and customers.
Spruce Finance Product Information
Spruce Finance’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.sprucefinance.com
- Company Size
- 201-500 Employees
Industry
Business Services
Energy
Quick Insights into Spruce Finance Product Quality
Spruce Finance's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Spruce Finance's Product Quality.
Ranked Spruce Finance Product Quality the Highest
Spruce Finance Product Quality Score by Gender
Spruce Finance's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Spruce Finance.
Female
1.5/5
Male
N/A
Spruce Finance Product Quality Score by Ethnicity
Spruce Finance's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Spruce Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spruce Finance Pricing
Spruce Finance ROI & Value For Money
1.6/5
Spruce Finance has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into Spruce Finance ROI
Spruce Finance's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Spruce Finance's ROI score.
Ranked Spruce Finance ROI the Highest
Spruce Finance ROI Score by Gender
Spruce Finance's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Spruce Finance.
Female
1.5/5
Male
N/A
Spruce Finance ROI Score by Ethnicity
Spruce Finance's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spruce Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spruce Finance Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spruce Finance Customer Satisfaction
Spruce Finance's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Spruce Finance's Customer Satisfaction.
Ranked Spruce Finance Customer Satisfaction the Highest
Spruce Finance Customer Satisfaction Score by Gender
Spruce Finance's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Spruce Finance.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Spruce Finance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spruce Finance's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Spruce Finance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Spruce Finance Customer Service
1.5/5
Spruce Finance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spruce Finance's overall Customer Service score rated by its users and customers.
About Spruce Finance's Customer Service
Address
201 Mission Street, Floor 11,
Website
http://www.sprucefinance.com
Phone Number
(866)525-2123
Quick Insights into Spruce Finance Customer Service
Spruce Finance's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Spruce Finance's Customer Service score.
Ranked Spruce Finance Customer Service the Highest
Spruce Finance Customer Service Score by Gender
Spruce Finance's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Spruce Finance.
Female
1.5/5
Male
N/A
Spruce Finance Customer Service Score by Ethnicity
Spruce Finance's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Spruce Finance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spruce Finance as an Employer
4.1/5
Spruce Finance has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Spruce Finance scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Spruce Finance would recommend the brand to a friend. ENPS measures how likely Spruce Finance employees would recommend working at Spruce Finance to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
