34
NPS
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CQL
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About CQL's Brand
CQL is a digital commerce agency with a 25+ year history of creating commerce experiences and solutions for inspiring brands and people who love them. CQL’s unparalleled technical expertise and experience design, coupled with industry leading eCommerce platforms, has helped retailers and manufacturers drive record online revenue, build new channels, and envision world-changing ideas. Headquartered in Grand Rapids, Michigan, our clients include Petsmart, e.l.f. Cosmetics, Wolverine Worldwide, James Avery Artisan Jewelry, Escalade Sports, and more.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CQL NPS
CQL's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether CQL's customers would recommend using the product based on a scale of -100 to 100.
CQL Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
CQL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Jul 2024 33 | Jul 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CQL Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CQL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CQL Product Quality
5/5
CQL has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CQL's overall Product Quality score rated by its users and customers.
CQL Product Information
CQL’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.cqlcorp.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
CQL Pricing
CQL ROI & Value For Money
5/5
CQL has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CQL's overall ROI score rated by its users and customers.
CQL Customer Satisfaction (CSAT)
CQL Customer Satisfaction (CSAT) Score
100 / 100
CQL has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CQL Customer Service
5/5
CQL has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CQL's overall Customer Service score rated by its users and customers.
About CQL's Customer Service
Address
3344 Grand Ridge Drive NE, Grand Rapids, MI 49525
Website
https://www.cqlcorp.com/
Phone Number
6163651000
CQL's Social Links
CQL as an Employer
3.8/5
CQL has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
CQL scored a 34 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of CQL would recommend the brand to a friend. ENPS measures how likely CQL employees would recommend working at CQL to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
