-48
NPS
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Maxim Healthcare
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About Maxim Healthcare's Brand
"Maxim Healthcare Services is a full service health care company that offers home healthcare, medical staffing and wellness services."
Brand at a Glance
76%
Customer Loyalty
2.7/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Maxim Healthcare NPS
Maxim Healthcare's Net Promoter Score (NPS) is a -48 with 17% Promoters, 18% Passives, and 65% Detractors. Net Promoter Score tracks whether Maxim Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Maxim Healthcare Overall NPS
| 17% | Promoters |
|---|---|
| 18% | Passives |
| 65% | Detractors |
Maxim Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -55 | Aug 2022 | -55 |
Nov 2022 -60 | Nov 2022 | -60 |
Apr 2023 -63 | Apr 2023 | -63 |
May 2023 -51 | May 2023 | -51 |
Jul 2023 -54 | Jul 2023 | -54 |
Sep 2023 -57 | Sep 2023 | -57 |
Oct 2023 -60 | Oct 2023 | -60 |
Nov 2023 -44 | Nov 2023 | -44 |
Jan 2024 -47 | Jan 2024 | -47 |
Feb 2024 -45 | Feb 2024 | -45 |
Jun 2024 -42 | Jun 2024 | -42 |
Jul 2025 -48 | Jul 2025 | -48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maxim Healthcare NPS by Gender
Female customers rated Maxim Healthcare's NPS 6 points higher than Male customers.
Male
-40
Maxim Healthcare's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-34
Maxim Healthcare's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Maxim Healthcare NPS by Ethnicity
Maxim Healthcare's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Maxim Healthcare NPS by Usage
Maxim Healthcare's NPS was rated the highest by customers who have used Maxim Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Maxim Healthcare Customer Reviews
Out of the 5 Maxim Healthcare customer reviews 2 were positive and 3 were constructive. Maxim Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Maxim Healthcare Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Maxim Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maxim Healthcare Customer Loyalty Score by Gender
Female customers rated Maxim Healthcare's Customer Loyalty score 18% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Maxim Healthcare.
Male
82%
Yes
Female
100%
Yes
Maxim Healthcare Customer Loyalty Score by Ethnicity
Maxim Healthcare's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Maxim Healthcare.
78
out of 100
Caucasian
Maxim Healthcare Customer Loyalty Score by Usage
Maxim Healthcare's Customer Loyalty score was rated 100% by customers who have used Maxim Healthcare's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Maxim Healthcare Product Quality
2.7/5
Maxim Healthcare has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Maxim Healthcare's overall Product Quality score rated by its users and customers.
Maxim Healthcare Product Information
Maxim Healthcare’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.maximhealthcare.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Maxim Healthcare Product Quality
Maxim Healthcare's Product Quality score was rated highest by customers who have used Maxim Healthcare's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked Maxim Healthcare Product Quality the Highest
Ranked Maxim Healthcare Product Quality the Lowest
Maxim Healthcare Product Quality Score by Gender
Male customers rated Maxim Healthcare's Product Quality score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Maxim Healthcare.
Male
3/5
Female
2.3/5
Maxim Healthcare Product Quality Score by Ethnicity
Maxim Healthcare's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Maxim Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Maxim Healthcare Product Quality Score by Usage
Maxim Healthcare's Product Quality score was rated the highest by customers who have used Maxim Healthcare's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Maxim Healthcare Pricing
Maxim Healthcare ROI & Value For Money
2.3/5
Maxim Healthcare has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maxim Healthcare's overall ROI score rated by its users and customers.
Quick Insights into Maxim Healthcare ROI
Maxim Healthcare's ROI score was rated highest by customers who have used Maxim Healthcare's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Maxim Healthcare ROI the Highest
Ranked Maxim Healthcare ROI the Lowest
Maxim Healthcare ROI Score by Gender
Male customers rated Maxim Healthcare's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Maxim Healthcare.
Male
2.6/5
Female
2.1/5
Maxim Healthcare ROI Score by Ethnicity
Maxim Healthcare's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Maxim Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Maxim Healthcare ROI Score by Usage
Maxim Healthcare's ROI score was rated 3 stars by customers who have used Maxim Healthcare's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Maxim Healthcare Customer Satisfaction (CSAT)
Maxim Healthcare Customer Satisfaction (CSAT) Score
35 / 100
Maxim Healthcare has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Maxim Healthcare Customer Satisfaction
Maxim Healthcare's Customer Satisfaction score was rated highest by Male customers.
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Ranked Maxim Healthcare Customer Satisfaction the Highest
Maxim Healthcare Customer Satisfaction Score by Gender
Maxim Healthcare's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Maxim Healthcare.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Maxim Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Maxim Healthcare's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maxim Healthcare.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Maxim Healthcare Customer Service
2.3/5
Maxim Healthcare has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maxim Healthcare's overall Customer Service score rated by its users and customers.
About Maxim Healthcare's Customer Service
Address
Columbia, MD United States of America
Website
www.maximhealthcare.com
Quick Insights into Maxim Healthcare Customer Service
Maxim Healthcare's Customer Service score was rated highest by customers who have used Maxim Healthcare's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Maxim Healthcare's Customer Service score.
Ranked Maxim Healthcare Customer Service the Highest
Ranked Maxim Healthcare Customer Service the Lowest
Maxim Healthcare Customer Service Score by Gender
Female customers rated Maxim Healthcare's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Maxim Healthcare.
Male
2.2/5
Female
2.3/5
Maxim Healthcare Customer Service Score by Ethnicity
Maxim Healthcare's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Maxim Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Maxim Healthcare Customer Service Score by Usage
Maxim Healthcare's Customer Service score was rated the highest by customers who have used Maxim Healthcare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Maxim Healthcare as an Employer
3.2/5
Maxim Healthcare has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Maxim Healthcare scored a -48 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Maxim Healthcare would recommend the brand to a friend. ENPS measures how likely Maxim Healthcare employees would recommend working at Maxim Healthcare to a friend.
Net Promoter Score
-48
NPS Score
| 17% | Promoters |
|---|---|
| 18% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
