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NPS
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Shorelight
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About Shorelight's Brand
Shorelight Education funds and manages joint venture partnerships with universities to drive institutional growth.
Brand at a Glance
81%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Shorelight NPS
Shorelight's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Shorelight's customers would recommend using the product based on a scale of -100 to 100.
Shorelight Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Shorelight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Nov 2022 -33 | Nov 2022 | -33 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 -20 | Apr 2023 | -20 |
May 2024 -33 | May 2024 | -33 |
Oct 2024 -15 | Oct 2024 | -15 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shorelight NPS by Ethnicity
Shorelight's NPS was rated -100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Shorelight NPS by Usage
Shorelight's NPS was rated -100 points by customers who have used Shorelight's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Shorelight Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Shorelight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shorelight Customer Loyalty Score by Ethnicity
Shorelight's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shorelight.
70
out of 100
Asian or Pacific Islander
Shorelight Customer Loyalty Score by Usage
Shorelight's Customer Loyalty score was rated 70% by customers who have used Shorelight's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shorelight Product Quality
3.1/5
Shorelight has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Shorelight's overall Product Quality score rated by its users and customers.
Shorelight Product Information
Shorelight’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://shorelight.com/
- Company Size
- 201-500 Employees
Industry
Tech
Education
Education
Quick Insights into Shorelight Product Quality
Shorelight's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Shorelight's Product Quality.
Ranked Shorelight Product Quality the Highest
Shorelight Product Quality Score by Ethnicity
Shorelight's Product Quality score was rated 1.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shorelight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Shorelight Product Quality Score by Usage
Shorelight's Product Quality score was rated 1.5 stars by customers who have used Shorelight's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Shorelight Pricing
Shorelight ROI & Value For Money
3.1/5
Shorelight has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Shorelight ROI
Shorelight's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Shorelight's ROI score.
Ranked Shorelight ROI the Highest
Shorelight ROI Score by Ethnicity
Shorelight's ROI score was rated 1.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shorelight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Shorelight ROI Score by Usage
Shorelight's ROI score was rated 1.5 stars by customers who have used Shorelight's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Shorelight Customer Satisfaction (CSAT)
Shorelight Customer Satisfaction (CSAT) Score
57 / 100
Shorelight has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shorelight Customer Service
3.1/5
Shorelight has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Shorelight's Customer Service
Address
Boston, MA United States of America
Website
http://shorelight.com/
Quick Insights into Shorelight Customer Service
Shorelight's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Shorelight's Customer Service score.
Ranked Shorelight Customer Service the Highest
Shorelight Customer Service Score by Ethnicity
Shorelight's Customer Service score was rated 1.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shorelight.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Shorelight Customer Service Score by Usage
Shorelight's Customer Service score was rated 1.5 stars by customers who have used Shorelight's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Shorelight as an Employer
3.7/5
Shorelight has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Shorelight scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Shorelight would recommend the brand to a friend. ENPS measures how likely Shorelight employees would recommend working at Shorelight to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
