-28
NPS
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Worldstrides
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About Worldstrides' Brand
With nearly 50 years of experience, WorldStrides is the largest and most trusted accredited student travel organization in the U.S.
Brand at a Glance
72%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.9/5
Customer Service
Worldstrides CMO
Lauren Fryefield
Lauren Fryefield serves as the Chief Marketing Officer of WorldStrides. Lauren started at WorldStrides in December of 2018. Lauren currently resides in the Washington D.C. Metro Area.
Worldstrides NPS
Worldstrides's Net Promoter Score (NPS) is a -28 with 31% Promoters, 10% Passives, and 59% Detractors. Net Promoter Score tracks whether Worldstrides's customers would recommend using the product based on a scale of -100 to 100.
Worldstrides Overall NPS
| 31% | Promoters |
|---|---|
| 10% | Passives |
| 59% | Detractors |
Worldstrides NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -48 | Jul 2022 | -48 |
Nov 2022 -32 | Nov 2022 | -32 |
Jan 2023 -25 | Jan 2023 | -25 |
Mar 2023 -19 | Mar 2023 | -19 |
Jun 2023 -25 | Jun 2023 | -25 |
Sep 2023 -20 | Sep 2023 | -20 |
Apr 2024 -24 | Apr 2024 | -24 |
Jul 2024 -26 | Jul 2024 | -26 |
Oct 2024 -27 | Oct 2024 | -27 |
Nov 2024 -30 | Nov 2024 | -30 |
Aug 2025 -26 | Aug 2025 | -26 |
Sep 2025 -28 | Sep 2025 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Worldstrides NPS by Gender
Worldstrides's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Worldstrides's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
0
Worldstrides's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Worldstrides NPS by Ethnicity
Worldstrides's NPS was rated 12 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 12 | Caucasian | 12 |
Worldstrides NPS by Usage
Worldstrides's NPS was rated the highest by customers who have used Worldstrides's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Worldstrides Customer Reviews
Out of the 4 Worldstrides customer reviews 2 were positive and 2 were constructive. Worldstrides customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Worldstrides Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Worldstrides users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Worldstrides Customer Loyalty Score by Gender
Male customers rated Worldstrides's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Worldstrides Customer Loyalty Score by Ethnicity
Worldstrides's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Worldstrides.
80
out of 100
Caucasian
Worldstrides Customer Loyalty Score by Usage
Worldstrides's Customer Loyalty score was rated the highest by customers who have used Worldstrides's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Worldstrides Customer Loyalty Score by Industry
Worldstrides's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Worldstrides Product Quality
2.6/5
Worldstrides has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Worldstrides Product Information
Worldstrides’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Worldstrides's product the highest.
- Website
- https://worldstrides.com
- Company Size
- 501-1,000 Employees
Quick Insights into Worldstrides Product Quality
Worldstrides's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers who have used Worldstrides's products/services for 1 to 2 Years.
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Ranked Worldstrides Product Quality the Highest
Ranked Worldstrides Product Quality the Lowest
Worldstrides Product Quality Score by Gender
Female customers rated Worldstrides's Product Quality score 0.5 stars higher than Male customers.
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Male
2.7/5
Female
3.2/5
Worldstrides Product Quality Score by Ethnicity
Worldstrides's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Worldstrides.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Worldstrides Product Quality Score by Usage
Worldstrides's Product Quality score was rated the highest by customers who have used Worldstrides's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Worldstrides Product Quality Score by Industry
Worldstrides's Product Quality score was rated 5 stars by Education industry customers.
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Worldstrides Pricing
Worldstrides ROI & Value For Money
2.5/5
Worldstrides has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Worldstrides Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Worldstrides ROI
Worldstrides's ROI score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Worldstrides ROI the Highest
Ranked Worldstrides ROI the Lowest
Worldstrides ROI Score by Gender
Female customers rated Worldstrides's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Worldstrides.
Male
2.5/5
Female
3.2/5
Worldstrides ROI Score by Ethnicity
Worldstrides's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Worldstrides.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Worldstrides ROI Score by Usage
Worldstrides's ROI score was rated the highest by customers who have used Worldstrides's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Worldstrides ROI Score by Industry
Worldstrides's ROI score was rated 4.3 stars by Education industry customers.
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Worldstrides Customer Satisfaction (CSAT)
Worldstrides Customer Satisfaction (CSAT) Score
41 / 100
Worldstrides has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
23%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Worldstrides Customer Satisfaction
Worldstrides's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by customers who have used Worldstrides's products/services for 1 to 2 Years.
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Ranked Worldstrides Customer Satisfaction the Highest
Ranked Worldstrides Customer Satisfaction the Lowest
Worldstrides Customer Satisfaction Score by Gender
Worldstrides's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Worldstrides.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Worldstrides Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Worldstrides' Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Worldstrides.
55 / 100
Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
23%
Worldstrides Customer Satisfaction Score by Usage
Worldstrides's Customer Satisfaction score was rated the highest by customers who have used Worldstrides's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Worldstrides Customer Satisfaction Score by Industry
Worldstrides's Customer Satisfaction score was rated 100 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Education",
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}Worldstrides Customer Service
2.9/5
Worldstrides has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Worldstrides' overall Customer Service score rated by its users and customers.
About Worldstrides's Customer Service
Address
218 West Water Street Suite 400, Charlottesville, VA United States of America
Website
https://worldstrides.com
Phone Number
434-982-8600
Quick Insights into Worldstrides Customer Service
Worldstrides's Customer Service score was rated highest by customers from the Education industry, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Worldstrides' Customer Service score.
Ranked Worldstrides Customer Service the Highest
Ranked Worldstrides Customer Service the Lowest
Worldstrides Customer Service Score by Gender
Female customers rated Worldstrides's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Worldstrides.
Male
2.8/5
Female
3.5/5
Worldstrides Customer Service Score by Ethnicity
Worldstrides's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Worldstrides.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Worldstrides Customer Service Score by Usage
Worldstrides's Customer Service score was rated the highest by customers who have used Worldstrides's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Worldstrides Customer Service Score by Industry
Worldstrides's Customer Service score was rated 4.5 stars by Education industry customers.
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Worldstrides as an Employer
2.7/5
Worldstrides has a 2.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Worldstrides scored a -28 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Worldstrides would recommend the brand to a friend. ENPS measures how likely Worldstrides employees would recommend working at Worldstrides to a friend.
Net Promoter Score
-28
NPS Score
| 31% | Promoters |
|---|---|
| 10% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 28% | Promoters |
|---|---|
| 16% | Passive |
| 56% | Detractors |
