20
NPS
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SCI
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About SCI's Brand
Brand at a Glance
53%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
SCI NPS
SCI's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether SCI's customers would recommend using the product based on a scale of -100 to 100.
SCI Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
SCI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 50 | Sep 2022 | 50 |
Feb 2023 0 | Feb 2023 | 0 |
Feb 2024 25 | Feb 2024 | 25 |
May 2025 20 | May 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCI Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of SCI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCI Product Quality
3.4/5
SCI has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SCI's overall Product Quality score rated by its users and customers.
SCI Product Information
SCI’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.scimk.com
- Company Size
- 10,000+ Employees
SCI Pricing
SCI ROI & Value For Money
3.2/5
SCI has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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SCI Customer Satisfaction (CSAT)
SCI Customer Satisfaction (CSAT) Score
75 / 100
SCI has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SCI Customer Service
3.2/5
SCI has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SCI's overall Customer Service score rated by its users and customers.
About SCI's Customer Service
Website
http://www.scimk.com
SCI as an Employer
2.8/5
SCI has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
SCI scored a 20 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of SCI would recommend the brand to a friend. ENPS measures how likely SCI employees would recommend working at SCI to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
