13
NPS
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SCS Engineers
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About SCS Engineers' Brand
SCS Engineers is an employee-owned environmental consulting and construction firm that designs and implements sustainable environmental solutions.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
SCS Engineers NPS
SCS Engineers's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether SCS Engineers's customers would recommend using the product based on a scale of -100 to 100.
SCS Engineers Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
SCS Engineers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 0 | May 2025 | 0 |
Nov 2025 13 | Nov 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCS Engineers Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of SCS Engineers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SCS Engineers Product Quality
3.5/5
SCS Engineers has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SCS Engineers' overall Product Quality score rated by its users and customers.
SCS Engineers Product Information
SCS Engineers’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.scsengineers.com
- Company Size
- 501-1,000 Employees
Industry
Environmental Services
SCS Engineers Pricing
SCS Engineers ROI & Value For Money
3.5/5
SCS Engineers has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SCS Engineers' overall ROI score rated by its users and customers.
SCS Engineers Customer Satisfaction (CSAT)
SCS Engineers Customer Satisfaction (CSAT) Score
60 / 100
SCS Engineers has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SCS Engineers Customer Service
3.4/5
SCS Engineers has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock SCS Engineers' overall Customer Service score rated by its users and customers.
About SCS Engineers's Customer Service
Address
3900 Kilroy Airport Way, #100, Long Beach, CA 90806
Website
http://www.scsengineers.com
Phone Number
562-637-4525
SCS Engineers's Social Links
SCS Engineers as an Employer
4.6/5
SCS Engineers has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SCS Engineers scored a 13 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of SCS Engineers would recommend the brand to a friend. ENPS measures how likely SCS Engineers employees would recommend working at SCS Engineers to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
