31
NPS
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Brand Page
ACC
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About ACC's Brand
Brand at a Glance
92%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
ACC NPS
ACC's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether ACC's customers would recommend using the product based on a scale of -100 to 100.
ACC Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
ACC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 20 | Oct 2022 | 20 |
Nov 2022 33 | Nov 2022 | 33 |
Jan 2023 50 | Jan 2023 | 50 |
Jul 2023 44 | Jul 2023 | 44 |
Sep 2023 40 | Sep 2023 | 40 |
Nov 2023 27 | Nov 2023 | 27 |
Jan 2024 25 | Jan 2024 | 25 |
Aug 2024 30 | Aug 2024 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACC Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of ACC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACC Product Quality
3.9/5
ACC has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ACC's overall Product Quality score rated by its users and customers.
ACC Product Information
ACC’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.acc-uk.org
- Company Size
- 1-10 Employees
Industry
Tech
Hardware and Devices
ACC Pricing
ACC ROI & Value For Money
3.9/5
ACC has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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ACC Customer Satisfaction (CSAT)
ACC Customer Satisfaction (CSAT) Score
87 / 100
ACC has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACC Customer Service
3.6/5
ACC has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About ACC's Customer Service
Address
Test, Test,
Website
https://www.acc-uk.org
ACC as an Employer
2.6/5
ACC has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
ACC scored a 31 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of ACC would recommend the brand to a friend. ENPS measures how likely ACC employees would recommend working at ACC to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 14% | Promoters |
|---|---|
| 22% | Passive |
| 64% | Detractors |
