0
NPS
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Brand Page
Freedom Financial
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About Freedom Financial's Brand
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Freedom Financial NPS
Freedom Financial's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Freedom Financial's customers would recommend using the product based on a scale of -100 to 100.
Freedom Financial Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Freedom Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Jul 2023 0 | Jul 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Freedom Financial Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Freedom Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Freedom Financial Product Quality
3.4/5
Freedom Financial has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Freedom Financial's overall Product Quality score rated by its users and customers.
Freedom Financial Product Information
Freedom Financial’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Freedom Financial Pricing
Freedom Financial ROI & Value For Money
3.4/5
Freedom Financial has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Freedom Financial's overall ROI score rated by its users and customers.
Freedom Financial Customer Satisfaction (CSAT)
Freedom Financial Customer Satisfaction (CSAT) Score
33 / 100
Freedom Financial has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Freedom Financial Customer Service
3.2/5
Freedom Financial has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Freedom Financial's overall Customer Service score rated by its users and customers.
About Freedom Financial's Customer Service
Website
http://www.freedomfinancialnetwork.com
Freedom Financial as an Employer
3.5/5
Freedom Financial has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Freedom Financial scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Freedom Financial would recommend the brand to a friend. ENPS measures how likely Freedom Financial employees would recommend working at Freedom Financial to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
