-50
NPS
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Stark carpet
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About Stark carpet's Brand
STARK is a premier design industry partner for luxury residential and hospitality carpeting projects.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
Stark carpet NPS
Stark carpet's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Stark carpet's customers would recommend using the product based on a scale of -100 to 100.
Stark carpet Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Stark carpet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
May 2024 -50 | May 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stark carpet Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Stark carpet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stark carpet Product Quality
2.6/5
Stark carpet has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Stark carpet Product Information
Stark carpet’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.starkcarpet.com
- Company Size
- 201-500 Employees
Industry
Wholesale
Stark carpet Pricing
Stark carpet ROI & Value For Money
2.3/5
Stark carpet has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Stark carpet Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stark carpet Customer Service
2.4/5
Stark carpet has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Stark carpet's overall Customer Service score rated by its users and customers.
About Stark carpet's Customer Service
Address
979 3rd Ave 11th fl, New York City, NY 10022
Website
http://www.starkcarpet.com
Stark carpet's Social Links
Stark carpet as an Employer
2.4/5
Stark carpet has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Stark carpet scored a -50 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Stark carpet would recommend the brand to a friend. ENPS measures how likely Stark carpet employees would recommend working at Stark carpet to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 33% | Promoters |
|---|---|
| 10% | Passive |
| 57% | Detractors |
