34
NPS
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Amalgamated Bank
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About Amalgamated Bank's Brand
Amalgamated Bank is a financial institution.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Amalgamated Bank NPS
Amalgamated Bank's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Amalgamated Bank's customers would recommend using the product based on a scale of -100 to 100.
Amalgamated Bank Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Amalgamated Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amalgamated Bank Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Amalgamated Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amalgamated Bank Product Quality
3.2/5
Amalgamated Bank has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Amalgamated Bank Product Information
Amalgamated Bank’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Amalgamated Bank Pricing
Amalgamated Bank ROI & Value For Money
3.6/5
Amalgamated Bank has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Amalgamated Bank Customer Satisfaction (CSAT)
Amalgamated Bank Customer Satisfaction (CSAT) Score
100 / 100
Amalgamated Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Amalgamated Bank Customer Service
3.6/5
Amalgamated Bank has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Amalgamated Bank's overall Customer Service score rated by its users and customers.
About Amalgamated Bank's Customer Service
Address
New York City, NY 10001
Website
https://www.amalgamatedbank.com/
Phone Number
2128958988
Amalgamated Bank as an Employer
3.3/5
Amalgamated Bank has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Amalgamated Bank scored a 34 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Amalgamated Bank would recommend the brand to a friend. ENPS measures how likely Amalgamated Bank employees would recommend working at Amalgamated Bank to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
