49
NPS
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Brand Page
wwf
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About wwf's Brand
WWF is a non-profit conservation organization that is focused on stopping the degradation of Earth’s natural environment.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
wwf NPS
wwf's Net Promoter Score (NPS) is a 49 with 68% Promoters, 13% Passives, and 19% Detractors. Net Promoter Score tracks whether wwf's customers would recommend using the product based on a scale of -100 to 100.
wwf Overall NPS
| 68% | Promoters |
|---|---|
| 13% | Passives |
| 19% | Detractors |
wwf NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 60 | Jul 2022 | 60 |
Aug 2022 43 | Aug 2022 | 43 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 55 | Dec 2022 | 55 |
Apr 2023 40 | Apr 2023 | 40 |
Aug 2023 45 | Aug 2023 | 45 |
Nov 2023 50 | Nov 2023 | 50 |
Mar 2024 57 | Mar 2024 | 57 |
Nov 2024 53 | Nov 2024 | 53 |
Feb 2025 49 | Feb 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
wwf NPS by Gender
wwf's NPS was rated 67 by Male customers on Comparably.
Male
67
wwf's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
wwf's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
wwf NPS by Usage
wwf's NPS was rated 67 points by customers who have used wwf's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
wwf Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of wwf users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
wwf Customer Loyalty Score by Gender
wwf's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of wwf.
Male
70%
Yes
Female
N/A
Yes
wwf Customer Loyalty Score by Usage
wwf's Customer Loyalty score was rated 70% by customers who have used wwf's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
wwf Product Quality
4/5
wwf has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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wwf Product Information
wwf’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://wwf.panda.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Consumer Services
Energy
Quick Insights into wwf Product Quality
wwf's Product Quality score was rated highest by customers who have used wwf's products/services for Less than 1 Year.
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Ranked wwf Product Quality the Highest
wwf Product Quality Score by Gender
wwf's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of wwf.
Male
4.1/5
Female
N/A
wwf Product Quality Score by Usage
wwf's Product Quality score was rated 4.1 stars by customers who have used wwf's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
wwf Pricing
wwf ROI & Value For Money
4/5
wwf has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into wwf ROI
wwf's ROI score was rated highest by Male customers.
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Ranked wwf ROI the Highest
wwf ROI Score by Gender
wwf's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of wwf.
Male
4.3/5
Female
N/A
wwf ROI Score by Usage
wwf's ROI score was rated 4.1 stars by customers who have used wwf's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
wwf Customer Satisfaction (CSAT)
wwf Customer Satisfaction (CSAT) Score
69 / 100
wwf has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into wwf Customer Satisfaction
wwf's Customer Satisfaction score was rated highest by customers who have used wwf's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked wwf's Customer Satisfaction.
Ranked wwf Customer Satisfaction the Highest
wwf Customer Satisfaction Score by Gender
wwf's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of wwf.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
wwf Customer Satisfaction Score by Usage
wwf's Customer Satisfaction score was rated 67 points by customers who have used wwf's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
wwf Customer Service
4.1/5
wwf has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About wwf's Customer Service
Address
1250 24th Street NW, Washington, DC United States of America
Website
http://wwf.panda.org
Phone Number
1(202) 293-9211
Quick Insights into wwf Customer Service
wwf's Customer Service score was rated highest by customers who have used wwf's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked wwf's Customer Service score.
Ranked wwf Customer Service the Highest
wwf Customer Service Score by Gender
wwf's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of wwf.
Male
4.3/5
Female
N/A
wwf Customer Service Score by Usage
wwf's Customer Service score was rated 4.3 stars by customers who have used wwf's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
wwf as an Employer
3.5/5
wwf has a 3.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
wwf scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of wwf would recommend the brand to a friend. ENPS measures how likely wwf employees would recommend working at wwf to a friend.
Net Promoter Score
49
NPS Score
| 68% | Promoters |
|---|---|
| 13% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
