-20
NPS
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Vegas.com
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About Vegas.com's Brand
Vegas.com is a destination-specific Online Travel Agency to find hotels and air vacation packages on deals in Vegas.
Brand at a Glance
51%
Customer Loyalty
2.1/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
Vegas.com NPS
Vegas.com's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Vegas.com's customers would recommend using the product based on a scale of -100 to 100.
Vegas.com Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Vegas.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 -100 | Aug 2020 | -100 |
Apr 2021 -67 | Apr 2021 | -67 |
Aug 2022 -43 | Aug 2022 | -43 |
Apr 2023 -37 | Apr 2023 | -37 |
Jul 2023 -33 | Jul 2023 | -33 |
Aug 2023 -20 | Aug 2023 | -20 |
Nov 2023 -9 | Nov 2023 | -9 |
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -24 | Apr 2024 | -24 |
Nov 2024 -15 | Nov 2024 | -15 |
Jul 2025 -20 | Jul 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vegas.com NPS by Gender
Vegas.com's NPS was rated 25 by Male customers on Comparably.
Male
25
Vegas.com's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Vegas.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Vegas.com NPS by Ethnicity
Vegas.com's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Vegas.com NPS by Usage
Vegas.com's NPS was rated -67 points by customers who have used Vegas.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
Vegas.com Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Vegas.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vegas.com Customer Loyalty Score by Gender
Vegas.com's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Vegas.com.
Male
55%
Yes
Female
N/A
Yes
Vegas.com Customer Loyalty Score by Ethnicity
Vegas.com's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vegas.com.
70
out of 100
Caucasian
Vegas.com Customer Loyalty Score by Usage
Vegas.com's Customer Loyalty score was rated 10% by customers who have used Vegas.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Vegas.com Customer Loyalty Score by Industry
Vegas.com's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Vegas.com Product Quality
2.1/5
Vegas.com has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Vegas.com's overall Product Quality score rated by its users and customers.
Vegas.com Product Information
Vegas.com’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vegas.com's product the highest.
- Website
- http://vegas.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Travel
Quick Insights into Vegas.com Product Quality
Vegas.com's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vegas.com's Product Quality.
Ranked Vegas.com Product Quality the Highest
Vegas.com Product Quality Score by Gender
Vegas.com's Product Quality score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vegas.com.
Male
3.2/5
Female
N/A
Vegas.com Product Quality Score by Ethnicity
Vegas.com's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vegas.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Vegas.com Product Quality Score by Usage
Vegas.com's Product Quality score was rated 1.5 stars by customers who have used Vegas.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Vegas.com Product Quality Score by Industry
Vegas.com's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Vegas.com Pricing
Vegas.com ROI & Value For Money
2.4/5
Vegas.com has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Vegas.com's overall ROI score rated by its users and customers.
Vegas.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Vegas.com ROI
Vegas.com's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vegas.com's ROI score.
Ranked Vegas.com ROI the Highest
Vegas.com ROI Score by Gender
Vegas.com's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vegas.com.
Male
3.4/5
Female
N/A
Vegas.com ROI Score by Ethnicity
Vegas.com's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vegas.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Vegas.com ROI Score by Usage
Vegas.com's ROI score was rated 1.5 stars by customers who have used Vegas.com's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Vegas.com ROI Score by Industry
Vegas.com's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Vegas.com Customer Satisfaction (CSAT)
Vegas.com Customer Satisfaction (CSAT) Score
50 / 100
Vegas.com has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vegas.com Customer Satisfaction
Vegas.com's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vegas.com's Customer Satisfaction.
Ranked Vegas.com Customer Satisfaction the Highest
Vegas.com Customer Satisfaction Score by Gender
Vegas.com's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vegas.com.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Vegas.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vegas.com's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vegas.com.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Vegas.com Customer Service
2.6/5
Vegas.com has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Vegas.com's overall Customer Service score rated by its users and customers.
About Vegas.com's Customer Service
Address
Henderson, NV United States of America
Website
http://vegas.com/
Quick Insights into Vegas.com Customer Service
Vegas.com's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Vegas.com's Customer Service score.
Ranked Vegas.com Customer Service the Highest
Vegas.com Customer Service Score by Gender
Vegas.com's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vegas.com.
Male
4.1/5
Female
N/A
Vegas.com Customer Service Score by Ethnicity
Vegas.com's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vegas.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Vegas.com Customer Service Score by Usage
Vegas.com's Customer Service score was rated 2.3 stars by customers who have used Vegas.com's products/services for Less than 1 Year.
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Vegas.com Customer Service Score by Industry
Vegas.com's Customer Service score was rated 1.5 stars by Tech industry customers.
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Vegas.com as an Employer
4.2/5
Vegas.com has a 4.2/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Vegas.com scored a -20 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Vegas.com would recommend the brand to a friend. ENPS measures how likely Vegas.com employees would recommend working at Vegas.com to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 60% | Promoters |
|---|---|
| 30% | Passive |
| 10% | Detractors |
