33
NPS
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Nexus
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About Nexus' Brand
Brand at a Glance
58%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Nexus NPS
Nexus's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Nexus's customers would recommend using the product based on a scale of -100 to 100.
Nexus Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Nexus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
Jun 2021 37 | Jun 2021 | 37 |
Jul 2021 37 | Jul 2021 | 37 |
Sep 2021 33 | Sep 2021 | 33 |
Jan 2022 36 | Jan 2022 | 36 |
Feb 2022 30 | Feb 2022 | 30 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 35 | Dec 2022 | 35 |
Jul 2024 38 | Jul 2024 | 38 |
Mar 2025 34 | Mar 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nexus NPS by Usage
Nexus's NPS was rated 37 points by customers who have used Nexus's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
Nexus Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Nexus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nexus Product Quality
4.1/5
Nexus has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexus' overall Product Quality score rated by its users and customers.
Nexus Product Information
Nexus serves markets in the United States, Australia, and Canada. Nexus supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Nexus’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.google.com
- Company Size
- 51-200 Employees
Industry
Tech
Accounting
Fashion and Beauty
Banking and Financial Services
Business and Consumer Services
Civic and Social Organization
Computer Hardware
Construction
Consulting
Consumer Goods
Education
Healthcare, Hospitals and Medicine
Insurance
Legal
Travel and Hospitality
Logistics and Supply Chain
Manufacturing and Machinery
Marine
Mechanical, Civil or Industrial Engineering
Non-Profit
Energy and Manufacturing
Real Estate
Retail
Semiconductors
Sporting Goods
Staffing and Recruiting
Transportation
Venture Capital and Private Equity
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Purchasing Software
Procurement Software
Accounting Software
Accounts Payable Software
Nexus Pricing
Nexus ROI & Value For Money
3.7/5
Nexus has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexus' overall ROI score rated by its users and customers.
Nexus Pricing Plans
Nexus has a pricing structure that accommodates medium and large businesses.
Who Uses Nexus?
Medium Businesses
Large Enterprises
Nexus Customer Satisfaction (CSAT)
Nexus Customer Satisfaction (CSAT) Score
75 / 100
Nexus has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nexus Customer Service
3.7/5
Nexus has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexus' overall Customer Service score rated by its users and customers.
About Nexus's Customer Service
Website
https://www.google.com
Nexus as an Employer
3.6/5
Nexus has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Nexus scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nexus would recommend the brand to a friend. ENPS measures how likely Nexus employees would recommend working at Nexus to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
