33
NPS
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Brand Page
ZOLL
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About ZOLL's Brand
Serving citizens, industry, and the environment.
Brand at a Glance
67%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
ZOLL NPS
ZOLL's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether ZOLL's customers would recommend using the product based on a scale of -100 to 100.
ZOLL Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
ZOLL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 34 | Feb 2023 | 34 |
Mar 2023 35 | Mar 2023 | 35 |
Apr 2023 37 | Apr 2023 | 37 |
May 2023 44 | May 2023 | 44 |
Aug 2023 46 | Aug 2023 | 46 |
Nov 2023 38 | Nov 2023 | 38 |
May 2024 39 | May 2024 | 39 |
Jun 2024 40 | Jun 2024 | 40 |
Jul 2024 36 | Jul 2024 | 36 |
Sep 2024 31 | Sep 2024 | 31 |
Oct 2024 35 | Oct 2024 | 35 |
Sep 2025 33 | Sep 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ZOLL NPS by Gender
ZOLL's NPS was rated 40 by Male customers on Comparably.
Male
40
ZOLL's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
ZOLL's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ZOLL NPS by Ethnicity
ZOLL's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
ZOLL Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of ZOLL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ZOLL Customer Loyalty Score by Gender
ZOLL's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
ZOLL Customer Loyalty Score by Ethnicity
ZOLL's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ZOLL.
70
out of 100
Caucasian
ZOLL Product Quality
3.7/5
ZOLL has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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ZOLL Product Information
ZOLL’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.zoll.de/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into ZOLL Product Quality
ZOLL's Product Quality score was rated highest by Male customers.
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Ranked ZOLL Product Quality the Highest
ZOLL Product Quality Score by Gender
ZOLL's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ZOLL.
Male
4.1/5
Female
N/A
ZOLL Product Quality Score by Ethnicity
ZOLL's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ZOLL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
ZOLL Pricing
ZOLL ROI & Value For Money
3.9/5
ZOLL has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into ZOLL ROI
ZOLL's ROI score was rated highest by Male customers.
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Ranked ZOLL ROI the Highest
ZOLL ROI Score by Gender
ZOLL's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
ZOLL ROI Score by Ethnicity
ZOLL's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ZOLL.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
ZOLL Customer Satisfaction (CSAT)
ZOLL Customer Satisfaction (CSAT) Score
77 / 100
ZOLL has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ZOLL Customer Satisfaction
ZOLL's Customer Satisfaction score was rated highest by Male customers.
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Ranked ZOLL Customer Satisfaction the Highest
ZOLL Customer Satisfaction Score by Gender
ZOLL's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ZOLL.
80 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
ZOLL Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ZOLL's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ZOLL.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
ZOLL Customer Service
4/5
ZOLL has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About ZOLL's Customer Service
Address
Chelmsford, MA
Website
http://www.zoll.de/
Quick Insights into ZOLL Customer Service
ZOLL's Customer Service score was rated highest by Male customers.
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Ranked ZOLL Customer Service the Highest
ZOLL Customer Service Score by Gender
ZOLL's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ZOLL.
Male
4.3/5
Female
N/A
ZOLL Customer Service Score by Ethnicity
ZOLL's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ZOLL.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
ZOLL as an Employer
3.4/5
ZOLL has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ZOLL scored a 33 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of ZOLL would recommend the brand to a friend. ENPS measures how likely ZOLL employees would recommend working at ZOLL to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 33% | Promoters |
|---|---|
| 28% | Passive |
| 39% | Detractors |
