-100
NPS
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Modernize
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About Modernize's Brand
Modernize is a tech company based in Austin, TX that connects homeowners interested in having projects done with contractors
Brand at a Glance
10%
Customer Loyalty
2.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Modernize NPS
Modernize's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Modernize's customers would recommend using the product based on a scale of -100 to 100.
Modernize Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Modernize NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modernize Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Modernize users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Modernize Product Quality
2.6/5
Modernize has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Modernize's overall Product Quality score rated by its users and customers.
Modernize Product Information
Modernize’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://modernize.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Modernize Pricing
Modernize ROI & Value For Money
1.5/5
Modernize has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Modernize's overall ROI score rated by its users and customers.
Modernize Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Modernize Customer Service
1.5/5
Modernize has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Modernize's overall Customer Service score rated by its users and customers.
About Modernize's Customer Service
Address
804 Congress Ave, Austin, TX
Website
https://modernize.com/
Phone Number
+1 (888) 565-1613
Modernize as an Employer
4.3/5
Modernize has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Modernize scored a -100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Modernize would recommend the brand to a friend. ENPS measures how likely Modernize employees would recommend working at Modernize to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
