0
NPS
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Brand Page
Perform Group
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About Perform Group's Brand
Perform Group is a digital media company that commercializes multimedia sports content across internet-enabled digital platforms.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Perform Group NPS
Perform Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Perform Group's customers would recommend using the product based on a scale of -100 to 100.
Perform Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Perform Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perform Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Perform Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Perform Group Product Quality
4/5
Perform Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Perform Group's overall Product Quality score rated by its users and customers.
Perform Group Product Information
Perform Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Media
Sports & Entertainment
Perform Group Pricing
Perform Group ROI & Value For Money
2.5/5
Perform Group has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Perform Group's overall ROI score rated by its users and customers.
Perform Group Customer Service
2.5/5
Perform Group has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Perform Group's overall Customer Service score rated by its users and customers.
About Perform Group's Customer Service
Address
Sussex House, Plane Tree Crescent,
Website
http://www.performgroup.co.uk
Phone Number
44 20 3372 0600
Perform Group as an Employer
3.0/5
Perform Group has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Perform Group scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Perform Group would recommend the brand to a friend. ENPS measures how likely Perform Group employees would recommend working at Perform Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
