-3
NPS
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Amerihealth
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About Amerihealth's Brand
AmeriHealth Caritas provides managing care solutions for individuals and families.
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Amerihealth NPS
Amerihealth's Net Promoter Score (NPS) is a -3 with 45% Promoters, 7% Passives, and 48% Detractors. Net Promoter Score tracks whether Amerihealth's customers would recommend using the product based on a scale of -100 to 100.
Amerihealth Overall NPS
| 45% | Promoters |
|---|---|
| 7% | Passives |
| 48% | Detractors |
Amerihealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -8 | Jan 2023 | -8 |
Jun 2023 -13 | Jun 2023 | -13 |
Aug 2023 -7 | Aug 2023 | -7 |
Sep 2023 -12 | Sep 2023 | -12 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -5 | Nov 2023 | -5 |
Jan 2024 -11 | Jan 2024 | -11 |
Feb 2024 -15 | Feb 2024 | -15 |
Mar 2024 -8 | Mar 2024 | -8 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 0 | May 2024 | 0 |
May 2025 -5 | May 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amerihealth NPS by Gender
Female customers rated Amerihealth's NPS 42 points higher than Male customers.
Male
-42
Amerihealth's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
0
Amerihealth's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Amerihealth NPS by Ethnicity
Amerihealth's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -100 | Other | -100 |
Amerihealth NPS by Age
Amerihealth's NPS was rated -25 points by customers ages 51-55 on Comparably.
Amerihealth NPS by Usage
Amerihealth's NPS was rated the highest by customers who have used Amerihealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -20 | 2 to 5 Years | -20 |
Over 10 Years -100 | Over 10 Years | -100 |
Amerihealth Customer Reviews
Out of the 2 Amerihealth customer reviews 1 was positive and 1 was constructive. Amerihealth customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Amerihealth Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Amerihealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amerihealth Customer Loyalty Score by Gender
Female customers rated Amerihealth's Customer Loyalty score 64% higher than Male customers.
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Male
36%
Yes
Female
100%
Yes
Amerihealth Customer Loyalty Score by Ethnicity
Amerihealth's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amerihealth.
55
out of 100
Caucasian
40
out of 100
Other
Amerihealth Customer Loyalty Score by Age
Amerihealth's Customer Loyalty score was rated 78% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Amerihealth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 78% | 51-55 | 78% |
Amerihealth Customer Loyalty Score by Usage
Amerihealth's Customer Loyalty score was rated the highest by customers who have used Amerihealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Amerihealth Customer Loyalty Score by Industry
Amerihealth's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Amerihealth Product Quality
3.5/5
Amerihealth has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Amerihealth Product Information
Amerihealth’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Amerihealth's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Amerihealth Product Quality
Amerihealth's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Amerihealth's products/services for Over 10 Years.
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Ranked Amerihealth Product Quality the Highest
Ranked Amerihealth Product Quality the Lowest
Amerihealth Product Quality Score by Gender
Female customers rated Amerihealth's Product Quality score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Amerihealth.
Male
2.6/5
Female
4.4/5
Amerihealth Product Quality Score by Ethnicity
Amerihealth's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amerihealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.6 | Other | 2.6 |
Amerihealth Product Quality Score by Age
Amerihealth's Product Quality score was rated 3.6 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amerihealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
Amerihealth Product Quality Score by Usage
Amerihealth's Product Quality score was rated the highest by customers who have used Amerihealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Amerihealth Product Quality Score by Industry
Amerihealth's Product Quality score was rated 3.3 stars by Tech industry customers.
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Amerihealth Pricing
Amerihealth ROI & Value For Money
3.2/5
Amerihealth has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Amerihealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Amerihealth ROI
Amerihealth's ROI score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Amerihealth ROI the Highest
Ranked Amerihealth ROI the Lowest
Amerihealth ROI Score by Gender
Female customers rated Amerihealth's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Amerihealth.
Male
2.2/5
Female
3.7/5
Amerihealth ROI Score by Ethnicity
Amerihealth's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amerihealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.8 | Other | 1.8 |
Amerihealth ROI Score by Age
Amerihealth's ROI score was rated 3.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amerihealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
Amerihealth ROI Score by Usage
Amerihealth's ROI score was rated the highest by customers who have used Amerihealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Amerihealth ROI Score by Industry
Amerihealth's ROI score was rated 3.3 stars by Tech industry customers.
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Amerihealth Customer Satisfaction (CSAT)
Amerihealth Customer Satisfaction (CSAT) Score
67 / 100
Amerihealth has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amerihealth Customer Satisfaction
Amerihealth's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Amerihealth's Customer Satisfaction.
Ranked Amerihealth Customer Satisfaction the Highest
Ranked Amerihealth Customer Satisfaction the Lowest
Amerihealth Customer Satisfaction Score by Gender
Female customers rated Amerihealth's Customer Satisfaction score 71 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Amerihealth.
29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 43% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Amerihealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amerihealth's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amerihealth.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Other
Amerihealth's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amerihealth.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Amerihealth Customer Satisfaction Score by Age
Amerihealth's Customer Satisfaction score was rated 75 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amerihealth.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 75% |
Amerihealth Customer Satisfaction Score by Usage
Amerihealth's Customer Satisfaction score was rated the highest by customers who have used Amerihealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Amerihealth Customer Satisfaction Score by Industry
Amerihealth's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Amerihealth Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Amerihealth's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
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]
}Amerihealth Customer Service
3.3/5
Amerihealth has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Amerihealth's overall Customer Service score rated by its users and customers.
About Amerihealth's Customer Service
Address
Philadelphia, PA United States of America
Website
http://www.amerihealthcaritas.com/
Quick Insights into Amerihealth Customer Service
Amerihealth's Customer Service score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Amerihealth's Customer Service score.
Ranked Amerihealth Customer Service the Highest
Ranked Amerihealth Customer Service the Lowest
Amerihealth Customer Service Score by Gender
Female customers rated Amerihealth's Customer Service score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Amerihealth.
Male
2.3/5
Female
3.8/5
Amerihealth Customer Service Score by Ethnicity
Amerihealth's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amerihealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.8 | Other | 1.8 |
Amerihealth Customer Service Score by Age
Amerihealth's Customer Service score was rated 3.2 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amerihealth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.2 | 51-55 | 3.2 |
Amerihealth Customer Service Score by Usage
Amerihealth's Customer Service score was rated the highest by customers who have used Amerihealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Amerihealth Customer Service Score by Industry
Amerihealth's Customer Service score was rated 3.3 stars by Tech industry customers.
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Amerihealth as an Employer
3.8/5
Amerihealth has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Amerihealth scored a -3 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Amerihealth would recommend the brand to a friend. ENPS measures how likely Amerihealth employees would recommend working at Amerihealth to a friend.
Net Promoter Score
-3
NPS Score
| 45% | Promoters |
|---|---|
| 7% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
