-28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Blackhawk
Marketing or Exec? Claim Your Free Account
About Blackhawk's Brand
BlackHawk Industrial engages in providing industrial products and equipment.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Blackhawk NPS
Blackhawk's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Blackhawk's customers would recommend using the product based on a scale of -100 to 100.
Blackhawk Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Blackhawk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Dec 2020 -50 | Dec 2020 | -50 |
Jul 2021 0 | Jul 2021 | 0 |
May 2022 -25 | May 2022 | -25 |
Jul 2022 -40 | Jul 2022 | -40 |
Dec 2022 -17 | Dec 2022 | -17 |
Jun 2023 -29 | Jun 2023 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blackhawk NPS by Gender
Blackhawk's NPS was rated -34 by Male customers on Comparably.
Male
-34
Blackhawk's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Blackhawk's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Blackhawk Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Blackhawk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Blackhawk Customer Loyalty Score by Gender
Blackhawk's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Blackhawk.
Male
70%
Yes
Female
N/A
Yes
Blackhawk Product Quality
3.7/5
Blackhawk has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Blackhawk's overall Product Quality score rated by its users and customers.
Blackhawk Product Information
Blackhawk’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.blackhawkid.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Quick Insights into Blackhawk Product Quality
Blackhawk's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blackhawk's Product Quality.
Ranked Blackhawk Product Quality the Highest
Blackhawk Product Quality Score by Gender
Blackhawk's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Blackhawk.
Male
2.3/5
Female
N/A
Blackhawk Pricing
Blackhawk ROI & Value For Money
3.4/5
Blackhawk has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Blackhawk's overall ROI score rated by its users and customers.
Quick Insights into Blackhawk ROI
Blackhawk's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blackhawk's ROI score.
Ranked Blackhawk ROI the Highest
Blackhawk ROI Score by Gender
Blackhawk's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Blackhawk.
Male
2.8/5
Female
N/A
Blackhawk Customer Satisfaction (CSAT)
Blackhawk Customer Satisfaction (CSAT) Score
50 / 100
Blackhawk has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Blackhawk Customer Satisfaction
Blackhawk's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blackhawk's Customer Satisfaction.
Ranked Blackhawk Customer Satisfaction the Highest
Blackhawk Customer Satisfaction Score by Gender
Blackhawk's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Blackhawk.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Blackhawk Customer Service
3.3/5
Blackhawk has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Blackhawk's overall Customer Service score rated by its users and customers.
About Blackhawk's Customer Service
Address
Broken Arrow, OK United States of America
Website
http://www.blackhawkid.com/
Quick Insights into Blackhawk Customer Service
Blackhawk's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Blackhawk's Customer Service score.
Ranked Blackhawk Customer Service the Highest
Blackhawk Customer Service Score by Gender
Blackhawk's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Blackhawk.
Male
2.6/5
Female
N/A
Blackhawk as an Employer
2.9/5
Blackhawk has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Blackhawk scored a -28 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Blackhawk would recommend the brand to a friend. ENPS measures how likely Blackhawk employees would recommend working at Blackhawk to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
