36
NPS
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TVS
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About TVS' Brand
"TVS motor manufactures motorcycle, scooters, mopeds and auto rickshaws in India."
Brand at a Glance
93%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
TVS NPS
TVS's Net Promoter Score (NPS) is a 36 with 63% Promoters, 10% Passives, and 27% Detractors. Net Promoter Score tracks whether TVS's customers would recommend using the product based on a scale of -100 to 100.
TVS Overall NPS
| 63% | Promoters |
|---|---|
| 10% | Passives |
| 27% | Detractors |
TVS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 33 | Feb 2023 | 33 |
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 37 | Apr 2023 | 37 |
May 2023 45 | May 2023 | 45 |
Jun 2023 41 | Jun 2023 | 41 |
Jul 2023 43 | Jul 2023 | 43 |
Aug 2023 45 | Aug 2023 | 45 |
Oct 2023 38 | Oct 2023 | 38 |
Nov 2023 40 | Nov 2023 | 40 |
Mar 2024 42 | Mar 2024 | 42 |
Jul 2024 37 | Jul 2024 | 37 |
Dec 2024 37 | Dec 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TVS NPS by Gender
TVS's NPS was rated 74 by Male customers on Comparably.
Male
74
TVS's NPS was rated 74 by Male customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
Female
N/A
TVS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TVS NPS by Ethnicity
TVS's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Other 100 | Other | 100 |
TVS NPS by Age
TVS's NPS was rated 49 points by customers ages 18-25 on Comparably.
TVS NPS by Usage
TVS's NPS was rated the highest by customers who have used TVS's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
TVS Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of TVS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TVS Customer Loyalty Score by Gender
TVS's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TVS.
Male
100%
Yes
Female
N/A
Yes
TVS Customer Loyalty Score by Ethnicity
TVS's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TVS.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
TVS Customer Loyalty Score by Age
TVS's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TVS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
TVS Customer Loyalty Score by Usage
TVS's Customer Loyalty score was rated 100% by customers who have used TVS's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TVS Customer Loyalty Score by Industry
TVS's Customer Loyalty score was rated 100% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
TVS Product Quality
4/5
TVS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TVS Product Information
TVS’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated TVS's product the highest.
- Website
- http://www.tvsmotor.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation
Quick Insights into TVS Product Quality
TVS's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Other customers.
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Ranked TVS Product Quality the Highest
Ranked TVS Product Quality the Lowest
TVS Product Quality Score by Gender
TVS's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
TVS Product Quality Score by Ethnicity
TVS's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TVS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 3.8 | Other | 3.8 |
TVS Product Quality Score by Age
TVS's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TVS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
TVS Product Quality Score by Usage
TVS's Product Quality score was rated the highest by customers who have used TVS's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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TVS Product Quality Score by Industry
TVS's Product Quality score was rated 5 stars by Accounting industry customers.
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TVS Pricing
TVS ROI & Value For Money
4/5
TVS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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TVS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into TVS ROI
TVS's ROI score was rated highest by customers who have used TVS's products/services for 5 to 10 Years, and rated lowest by customers who have used TVS's products/services for 1 to 2 Years.
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Ranked TVS ROI the Highest
Ranked TVS ROI the Lowest
TVS ROI Score by Gender
TVS's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TVS.
Male
4.4/5
Female
N/A
TVS ROI Score by Ethnicity
TVS's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TVS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.5 | Other | 4.5 |
TVS ROI Score by Age
TVS's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TVS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
TVS ROI Score by Usage
TVS's ROI score was rated the highest by customers who have used TVS's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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TVS ROI Score by Industry
TVS's ROI score was rated 4.6 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TVS Customer Satisfaction (CSAT)
TVS Customer Satisfaction (CSAT) Score
81 / 100
TVS has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
46%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TVS Customer Satisfaction
TVS's Customer Satisfaction score was rated highest by customers who have used TVS's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked TVS Customer Satisfaction the Highest
Ranked TVS Customer Satisfaction the Lowest
TVS Customer Satisfaction Score by Gender
TVS's Customer Satisfaction score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TVS.
87 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
TVS Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
TVS' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TVS.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
TVS' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TVS.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
TVS Customer Satisfaction Score by Age
TVS's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TVS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
TVS Customer Satisfaction Score by Usage
TVS's Customer Satisfaction score was rated 100 points by customers who have used TVS's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
TVS Customer Satisfaction Score by Industry
TVS's Customer Satisfaction score was rated 100 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "TVS Customer Satisfaction Score by Industry",
"text": "TVS's Customer Satisfaction score was rated 100 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "TVS's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}TVS Customer Service
3.8/5
TVS has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About TVS's Customer Service
Address
Tennessee Ridge, TN United States of America
Website
http://www.tvsmotor.com/
Quick Insights into TVS Customer Service
TVS's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked TVS' Customer Service score.
Ranked TVS Customer Service the Highest
Ranked TVS Customer Service the Lowest
TVS Customer Service Score by Gender
TVS's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TVS.
Male
4.4/5
Female
N/A
TVS Customer Service Score by Ethnicity
TVS's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TVS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 3.6 | Other | 3.6 |
TVS Customer Service Score by Age
TVS's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TVS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
TVS Customer Service Score by Usage
TVS's Customer Service score was rated the highest by customers who have used TVS's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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TVS Customer Service Score by Industry
TVS's Customer Service score was rated 4.3 stars by Accounting industry customers.
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TVS as an Employer
4.1/5
TVS has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TVS scored a 36 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of TVS would recommend the brand to a friend. ENPS measures how likely TVS employees would recommend working at TVS to a friend.
Net Promoter Score
36
NPS Score
| 63% | Promoters |
|---|---|
| 10% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
