50
NPS
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Brand Page
LMS
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About LMS' Brand
LMS is a Digital Influencer Marketing Agency that connects start-up and growth brands with celebrity and social media influencers.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
LMS NPS
LMS's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether LMS's customers would recommend using the product based on a scale of -100 to 100.
LMS Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
LMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 50 | Aug 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LMS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LMS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LMS Product Quality
3.7/5
LMS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock LMS' overall Product Quality score rated by its users and customers.
LMS Product Information
LMS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.wearelms.com
- Company Size
- 11-50 Employees
LMS Pricing
LMS ROI & Value For Money
4.5/5
LMS has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LMS' overall ROI score rated by its users and customers.
LMS Customer Satisfaction (CSAT)
LMS Customer Satisfaction (CSAT) Score
100 / 100
LMS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LMS Customer Service
4.5/5
LMS has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock LMS' overall Customer Service score rated by its users and customers.
About LMS's Customer Service
Website
http://www.wearelms.com
Phone Number
13104290557
LMS as an Employer
3.9/5
LMS has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
LMS scored a 50 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of LMS would recommend the brand to a friend. ENPS measures how likely LMS employees would recommend working at LMS to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
