60
NPS
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Brand Page
TCR
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About TCR's Brand
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
TCR NPS
TCR's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether TCR's customers would recommend using the product based on a scale of -100 to 100.
TCR Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
TCR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Feb 2024 33 | Feb 2024 | 33 |
Jul 2024 50 | Jul 2024 | 50 |
Oct 2024 60 | Oct 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TCR Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of TCR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TCR Product Quality
4.1/5
TCR has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TCR's overall Product Quality score rated by its users and customers.
TCR Product Information
TCR’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.tcr-group.com
- Company Size
- 501-1,000 Employees
TCR Pricing
TCR ROI & Value For Money
4.1/5
TCR has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TCR's overall ROI score rated by its users and customers.
TCR Customer Satisfaction (CSAT)
TCR Customer Satisfaction (CSAT) Score
100 / 100
TCR has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TCR Customer Service
4.1/5
TCR has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TCR's overall Customer Service score rated by its users and customers.
About TCR's Customer Service
Website
http://www.tcr-group.com
TCR as an Employer
2.5/5
TCR has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
TCR scored a 60 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of TCR would recommend the brand to a friend. ENPS measures how likely TCR employees would recommend working at TCR to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
