50
NPS
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MCG
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About MCG's Brand
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
MCG NPS
MCG's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether MCG's customers would recommend using the product based on a scale of -100 to 100.
MCG Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
MCG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
May 2023 43 | May 2023 | 43 |
Jul 2023 50 | Jul 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MCG Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of MCG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MCG Product Quality
4.2/5
MCG has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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MCG Product Information
MCG’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.mcgloan.com
- Company Size
- 51-200 Employees
MCG Pricing
MCG ROI & Value For Money
4.2/5
MCG has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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MCG Customer Satisfaction (CSAT)
MCG Customer Satisfaction (CSAT) Score
100 / 100
MCG has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MCG Customer Service
4.2/5
MCG has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About MCG's Customer Service
Website
https://www.mcgloan.com
MCG as an Employer
3.4/5
MCG has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
MCG scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of MCG would recommend the brand to a friend. ENPS measures how likely MCG employees would recommend working at MCG to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
