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NPS
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Sportradar
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About Sportradar's Brand
Sportradar is the world’s leading supplier of sports and betting-related live data, odds solutions and fraud detection services.
Brand at a Glance
56%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Sportradar NPS
Sportradar's Net Promoter Score (NPS) is a -1 with 40% Promoters, 19% Passives, and 41% Detractors. Net Promoter Score tracks whether Sportradar's customers would recommend using the product based on a scale of -100 to 100.
Sportradar Overall NPS
| 40% | Promoters |
|---|---|
| 19% | Passives |
| 41% | Detractors |
Sportradar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -2 | Apr 2023 | -2 |
May 2023 -10 | May 2023 | -10 |
Aug 2023 -6 | Aug 2023 | -6 |
Sep 2023 -4 | Sep 2023 | -4 |
Oct 2023 -2 | Oct 2023 | -2 |
Nov 2023 -4 | Nov 2023 | -4 |
Jan 2024 -3 | Jan 2024 | -3 |
Feb 2024 -1 | Feb 2024 | -1 |
May 2024 0 | May 2024 | 0 |
Oct 2024 -2 | Oct 2024 | -2 |
May 2025 0 | May 2025 | 0 |
Oct 2025 -3 | Oct 2025 | -3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sportradar NPS by Gender
Female customers rated Sportradar's NPS 22 points higher than Male customers.
Male
12
Sportradar's NPS was rated 12 by Male customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Female
34
Sportradar's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Sportradar NPS by Ethnicity
Sportradar's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Sportradar NPS by Age
Sportradar's NPS was rated 33 points by customers ages 26-30 on Comparably.
Sportradar NPS by Usage
Sportradar's NPS was rated the highest by customers who have used Sportradar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
Sportradar Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Sportradar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sportradar Customer Loyalty Score by Gender
Female customers rated Sportradar's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sportradar.
Male
55%
Yes
Female
70%
Yes
Sportradar Customer Loyalty Score by Ethnicity
Sportradar's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sportradar.
28
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Sportradar Customer Loyalty Score by Age
Sportradar's Customer Loyalty score was rated 55% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sportradar.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
Sportradar Customer Loyalty Score by Usage
Sportradar's Customer Loyalty score was rated the highest by customers who have used Sportradar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sportradar Customer Loyalty Score by Industry
Sportradar's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sportradar Product Quality
3.5/5
Sportradar has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Sportradar Product Information
Sportradar’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sportradar's product the highest. Reviewers from the Accounting industry rated Sportradar the lowest at 3.3.
- Website
- http://www.sportradar.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Media
SaaS
Sports & Entertainment
Quick Insights into Sportradar Product Quality
Sportradar's Product Quality score was rated highest by customers who have used Sportradar's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Sportradar's Product Quality.
Ranked Sportradar Product Quality the Highest
Ranked Sportradar Product Quality the Lowest
Sportradar Product Quality Score by Gender
Male customers rated Sportradar's Product Quality score 1.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sportradar.
Male
4.2/5
Female
2.6/5
Sportradar Product Quality Score by Ethnicity
Sportradar's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sportradar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Sportradar Product Quality Score by Age
Sportradar's Product Quality score was rated 3.4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sportradar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
Sportradar Product Quality Score by Usage
Sportradar's Product Quality score was rated the highest by customers who have used Sportradar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sportradar Product Quality Score by Industry
Sportradar's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sportradar Pricing
Sportradar ROI & Value For Money
3.4/5
Sportradar has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sportradar's overall ROI score rated by its users and customers.
Sportradar Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Sportradar.
Quick Insights into Sportradar ROI
Sportradar's ROI score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Sportradar ROI the Highest
Ranked Sportradar ROI the Lowest
Sportradar ROI Score by Gender
Sportradar's ROI score was rated 4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sportradar.
Male
4/5
Female
4/5
Sportradar ROI Score by Ethnicity
Sportradar's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sportradar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Sportradar ROI Score by Age
Sportradar's ROI score was rated 4.1 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sportradar.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
Sportradar ROI Score by Usage
Sportradar's ROI score was rated the highest by customers who have used Sportradar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sportradar ROI Score by Industry
Sportradar's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sportradar Customer Satisfaction (CSAT)
Sportradar Customer Satisfaction (CSAT) Score
67 / 100
Sportradar has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
36%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
13%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sportradar Customer Satisfaction
Sportradar's Customer Satisfaction score was rated highest by customers who have used Sportradar's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Sportradar's Customer Satisfaction.
Ranked Sportradar Customer Satisfaction the Highest
Ranked Sportradar Customer Satisfaction the Lowest
Sportradar Customer Satisfaction Score by Gender
Male customers rated Sportradar's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sportradar.
100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Sportradar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sportradar's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sportradar.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Sportradar Customer Satisfaction Score by Age
Sportradar's Customer Satisfaction score was rated 80 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sportradar.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% |
Sportradar Customer Satisfaction Score by Usage
Sportradar's Customer Satisfaction score was rated 100 points by customers who have used Sportradar's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Sportradar Customer Satisfaction Score by Industry
Sportradar's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Sportradar Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Sportradar Customer Service
3.4/5
Sportradar has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sportradar's overall Customer Service score rated by its users and customers.
About Sportradar's Customer Service
Address
Feldlistrasse 2, Switzerland
Website
http://www.sportradar.com
Phone Number
41715177200
Quick Insights into Sportradar Customer Service
Sportradar's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Sportradar's Customer Service score.
Ranked Sportradar Customer Service the Highest
Ranked Sportradar Customer Service the Lowest
Sportradar Customer Service Score by Gender
Male customers rated Sportradar's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sportradar.
Male
3.9/5
Female
3.8/5
Sportradar Customer Service Score by Ethnicity
Sportradar's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sportradar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Sportradar Customer Service Score by Age
Sportradar's Customer Service score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sportradar.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Sportradar Customer Service Score by Usage
Sportradar's Customer Service score was rated the highest by customers who have used Sportradar's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sportradar Customer Service Score by Industry
Sportradar's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sportradar as an Employer
3.9/5
Sportradar has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sportradar scored a -1 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Sportradar would recommend the brand to a friend. ENPS measures how likely Sportradar employees would recommend working at Sportradar to a friend.
Net Promoter Score
-1
NPS Score
| 40% | Promoters |
|---|---|
| 19% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 48% | Promoters |
|---|---|
| 20% | Passive |
| 32% | Detractors |
