-100
NPS
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MC2
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About MC2 Brand
MC² (MC Squared) is an award-winning, full-service brand experience agency, providing leading end-to-end solutions in event and experiential marketing
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
MC2 NPS
MC2's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MC2's customers would recommend using the product based on a scale of -100 to 100.
MC2 Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MC2 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MC2 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MC2 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MC2 Product Quality
1.5/5
MC2 has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MC2 overall Product Quality score rated by its users and customers.
MC2 Product Information
MC2’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.mc-2.com
- Company Size
- 201-500 Employees
Industry
Events Services
MC2 Pricing
MC2 ROI & Value For Money
1.5/5
MC2 has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MC2 overall ROI score rated by its users and customers.
MC2 Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MC2 Customer Service
1.5/5
MC2 has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MC2 overall Customer Service score rated by its users and customers.
About MC2's Customer Service
Address
3 Alpine Court Chestnut Ridge,, New York City, NY 10977
Website
https://www.mc-2.com
Phone Number
800-537-8073
MC2 as an Employer
2.8/5
MC2 has a 2.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
MC2 scored a -100 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of MC2 would recommend the brand to a friend. ENPS measures how likely MC2 employees would recommend working at MC2 to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
