50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mercury
Marketing or Exec? Claim Your Free Account
About Mercury's Brand
Mercury is a high-stakes public strategy firm.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Mercury NPS
Mercury's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Mercury's customers would recommend using the product based on a scale of -100 to 100.
Mercury Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Mercury NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Sep 2025 50 | Sep 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercury Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Mercury users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mercury Product Quality
4.1/5
Mercury has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercury's overall Product Quality score rated by its users and customers.
Mercury Product Information
Mercury’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.mercuryllc.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Small Business Services
Mercury Pricing
Mercury ROI & Value For Money
3.8/5
Mercury has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercury's overall ROI score rated by its users and customers.
Mercury Customer Satisfaction (CSAT)
Mercury Customer Satisfaction (CSAT) Score
100 / 100
Mercury has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mercury Customer Service
4/5
Mercury has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercury's overall Customer Service score rated by its users and customers.
About Mercury's Customer Service
Address
601 Pennsylvania Avenue NW Suite 1000/North Building, Washington, DC United States of America
Website
http://www.mercuryllc.com/
Phone Number
202-551-1440
Consumer vs. Employees
Mercury scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercury would recommend the brand to a friend. ENPS measures how likely Mercury employees would recommend working at Mercury to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
