-50
NPS
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Brand Page
Lynx
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About Lynx's Brand
Better link sharing
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
4.2/5
Customer Service
Lynx NPS
Lynx's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Lynx's customers would recommend using the product based on a scale of -100 to 100.
Lynx Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Lynx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lynx Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Lynx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lynx Product Quality
3.7/5
Lynx has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Lynx Product Information
Lynx’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://lynx-info.com
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
Lynx Pricing
Lynx ROI & Value For Money
3.5/5
Lynx has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Lynx Customer Satisfaction (CSAT)
Lynx Customer Satisfaction (CSAT) Score
33 / 100
Lynx has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lynx Customer Service
4.2/5
Lynx has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Lynx's Customer Service
Address
Pleasantville, NY United States of America
Website
http://lynx-info.com
Lynx as an Employer
4.1/5
Lynx has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Lynx scored a -50 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Lynx would recommend the brand to a friend. ENPS measures how likely Lynx employees would recommend working at Lynx to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 0% | Promoters |
|---|---|
| 75% | Passive |
| 25% | Detractors |
