49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
J Paul Getty Trust
Marketing or Exec? Claim Your Free Account
About J Paul Getty Trust's Brand
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
J Paul Getty Trust NPS
J Paul Getty Trust's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether J Paul Getty Trust's customers would recommend using the product based on a scale of -100 to 100.
J Paul Getty Trust Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
J Paul Getty Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
Jun 2024 60 | Jun 2024 | 60 |
Mar 2026 49 | Mar 2026 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J Paul Getty Trust Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of J Paul Getty Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
J Paul Getty Trust Product Quality
3.9/5
J Paul Getty Trust has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock J Paul Getty Trust's overall Product Quality score rated by its users and customers.
J Paul Getty Trust Product Information
J Paul Getty Trust’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
J Paul Getty Trust Pricing
J Paul Getty Trust ROI & Value For Money
4.2/5
J Paul Getty Trust has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock J Paul Getty Trust's overall ROI score rated by its users and customers.
J Paul Getty Trust Customer Satisfaction (CSAT)
J Paul Getty Trust Customer Satisfaction (CSAT) Score
67 / 100
J Paul Getty Trust has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
J Paul Getty Trust Customer Service
4.1/5
J Paul Getty Trust has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock J Paul Getty Trust's overall Customer Service score rated by its users and customers.
J Paul Getty Trust as an Employer
3.2/5
J Paul Getty Trust has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
J Paul Getty Trust scored a 49 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of J Paul Getty Trust would recommend the brand to a friend. ENPS measures how likely J Paul Getty Trust employees would recommend working at J Paul Getty Trust to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
