-17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mariners
Marketing or Exec? Claim Your Free Account
About Mariners' Brand
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Mariners NPS
Mariners's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Mariners's customers would recommend using the product based on a scale of -100 to 100.
Mariners Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Mariners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -33 | May 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Jan 2023 -20 | Jan 2023 | -20 |
Jul 2023 -17 | Jul 2023 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mariners Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Mariners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mariners Product Quality
3.5/5
Mariners has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mariners' overall Product Quality score rated by its users and customers.
Mariners Product Information
Mariners’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Mariners Pricing
Mariners ROI & Value For Money
3.5/5
Mariners has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mariners' overall ROI score rated by its users and customers.
Mariners Customer Satisfaction (CSAT)
Mariners Customer Satisfaction (CSAT) Score
80 / 100
Mariners has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mariners Customer Service
3.5/5
Mariners has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mariners' overall Customer Service score rated by its users and customers.
Mariners as an Employer
2.6/5
Mariners has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mariners scored a -17 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Mariners would recommend the brand to a friend. ENPS measures how likely Mariners employees would recommend working at Mariners to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
