46
NPS
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Uchicago
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About Uchicago's Brand
"UChicago is an educational and research institution that offers undergraduate, post graduate and professional programs."
Brand at a Glance
66%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Uchicago NPS
Uchicago's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Uchicago's customers would recommend using the product based on a scale of -100 to 100.
Uchicago Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Uchicago NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 50 | Jan 2021 | 50 |
Feb 2021 66 | Feb 2021 | 66 |
Dec 2022 75 | Dec 2022 | 75 |
Jun 2023 80 | Jun 2023 | 80 |
Oct 2023 83 | Oct 2023 | 83 |
Mar 2024 57 | Mar 2024 | 57 |
Apr 2024 50 | Apr 2024 | 50 |
Aug 2024 33 | Aug 2024 | 33 |
Apr 2025 40 | Apr 2025 | 40 |
Nov 2025 45 | Nov 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Uchicago NPS by Age
Uchicago's NPS was rated 67 points by customers ages 18-25 on Comparably.
Uchicago Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Uchicago users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Uchicago Customer Loyalty Score by Age
Uchicago's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Uchicago.
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100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Uchicago Product Quality
4.2/5
Uchicago has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Uchicago Product Information
Uchicago’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.uchicago.edu/
- Company Size
- 10,000+ Employees
Industry
Tech
Education
Quick Insights into Uchicago Product Quality
Uchicago's Product Quality score was rated highest by customers ages 18-25.
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Ranked Uchicago Product Quality the Highest
Uchicago Product Quality Score by Age
Uchicago's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Uchicago.
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| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Uchicago Pricing
Uchicago ROI & Value For Money
4.2/5
Uchicago has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Uchicago ROI
Uchicago's ROI score was rated highest by customers ages 18-25.
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Ranked Uchicago ROI the Highest
Uchicago ROI Score by Age
Uchicago's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Uchicago.
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| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Uchicago Customer Satisfaction (CSAT)
Uchicago Customer Satisfaction (CSAT) Score
86 / 100
Uchicago has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Uchicago Customer Satisfaction
Uchicago's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Uchicago Customer Satisfaction the Highest
Uchicago Customer Satisfaction Score by Age
Uchicago's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Uchicago.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Uchicago Customer Service
4.1/5
Uchicago has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Uchicago's Customer Service
Address
Chicago, IL United States of America
Website
http://www.uchicago.edu/
Quick Insights into Uchicago Customer Service
Uchicago's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Uchicago's Customer Service score.
Ranked Uchicago Customer Service the Highest
Uchicago Customer Service Score by Age
Uchicago's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Uchicago.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Uchicago as an Employer
2.2/5
Uchicago has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Uchicago scored a 46 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Uchicago would recommend the brand to a friend. ENPS measures how likely Uchicago employees would recommend working at Uchicago to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
