-57
NPS
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DENVER HEALTH
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About DENVER HEALTH's Brand
Brand at a Glance
60%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
2.3/5
Customer Service
DENVER HEALTH NPS
DENVER HEALTH's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether DENVER HEALTH's customers would recommend using the product based on a scale of -100 to 100.
DENVER HEALTH Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
DENVER HEALTH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -63 | Jan 2022 | -63 |
May 2022 -66 | May 2022 | -66 |
Aug 2022 -50 | Aug 2022 | -50 |
Sep 2022 -54 | Sep 2022 | -54 |
Dec 2022 -41 | Dec 2022 | -41 |
Apr 2023 -46 | Apr 2023 | -46 |
Aug 2023 -50 | Aug 2023 | -50 |
Dec 2023 -53 | Dec 2023 | -53 |
Jan 2024 -54 | Jan 2024 | -54 |
Mar 2024 -59 | Mar 2024 | -59 |
Mar 2025 -60 | Mar 2025 | -60 |
Sep 2025 -57 | Sep 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DENVER HEALTH NPS by Gender
DENVER HEALTH's NPS was rated -51 by Female customers on Comparably.
Female
-51
DENVER HEALTH's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Male
N/A
DENVER HEALTH's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
DENVER HEALTH NPS by Ethnicity
DENVER HEALTH's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
DENVER HEALTH NPS by Age
DENVER HEALTH's NPS was rated 34 points by customers ages 31-35 on Comparably.
DENVER HEALTH NPS by Usage
DENVER HEALTH's NPS was rated the highest by customers who have used DENVER HEALTH's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
DENVER HEALTH Customer Reviews
Out of the 2 DENVER HEALTH customer reviews 1 was positive and 1 was constructive. DENVER HEALTH customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
DENVER HEALTH Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of DENVER HEALTH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DENVER HEALTH Customer Loyalty Score by Gender
DENVER HEALTH's Customer Loyalty score was rated 55 by Female customers on Comparably.
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Female
55%
Yes
Male
N/A
Yes
DENVER HEALTH Customer Loyalty Score by Ethnicity
DENVER HEALTH's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DENVER HEALTH.
46
out of 100
Caucasian
DENVER HEALTH Customer Loyalty Score by Age
DENVER HEALTH's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DENVER HEALTH.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
DENVER HEALTH Customer Loyalty Score by Usage
DENVER HEALTH's Customer Loyalty score was rated the highest by customers who have used DENVER HEALTH's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DENVER HEALTH Product Quality
2.6/5
DENVER HEALTH has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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DENVER HEALTH Product Information
DENVER HEALTH’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.denverhealth.org
- Company Size
- 5,001-10,000 Employees
Quick Insights into DENVER HEALTH Product Quality
DENVER HEALTH's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used DENVER HEALTH's products/services for Less than 1 Year.
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Ranked DENVER HEALTH Product Quality the Highest
Ranked DENVER HEALTH Product Quality the Lowest
DENVER HEALTH Product Quality Score by Gender
DENVER HEALTH's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
DENVER HEALTH Product Quality Score by Ethnicity
DENVER HEALTH's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DENVER HEALTH.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
DENVER HEALTH Product Quality Score by Age
DENVER HEALTH's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DENVER HEALTH.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
DENVER HEALTH Product Quality Score by Usage
DENVER HEALTH's Product Quality score was rated the highest by customers who have used DENVER HEALTH's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DENVER HEALTH Pricing
DENVER HEALTH ROI & Value For Money
2.2/5
DENVER HEALTH has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into DENVER HEALTH ROI
DENVER HEALTH's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used DENVER HEALTH's products/services for Less than 1 Year.
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Ranked DENVER HEALTH ROI the Highest
Ranked DENVER HEALTH ROI the Lowest
DENVER HEALTH ROI Score by Gender
DENVER HEALTH's ROI score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
DENVER HEALTH ROI Score by Ethnicity
DENVER HEALTH's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DENVER HEALTH.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
DENVER HEALTH ROI Score by Age
DENVER HEALTH's ROI score was rated 3.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DENVER HEALTH.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
DENVER HEALTH ROI Score by Usage
DENVER HEALTH's ROI score was rated the highest by customers who have used DENVER HEALTH's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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DENVER HEALTH Customer Satisfaction (CSAT)
DENVER HEALTH Customer Satisfaction (CSAT) Score
33 / 100
DENVER HEALTH has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DENVER HEALTH Customer Satisfaction
DENVER HEALTH's Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked DENVER HEALTH Customer Satisfaction the Highest
DENVER HEALTH Customer Satisfaction Score by Gender
DENVER HEALTH's Customer Satisfaction score was rated 17 by Female customers on Comparably.
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17 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
DENVER HEALTH Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DENVER HEALTH's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DENVER HEALTH.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
DENVER HEALTH Customer Satisfaction Score by Age
DENVER HEALTH's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DENVER HEALTH.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
DENVER HEALTH Customer Satisfaction Score by Usage
DENVER HEALTH's Customer Satisfaction score was rated 0 points by customers who have used DENVER HEALTH's products/services for Less than 1 Year.
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DENVER HEALTH Customer Service
2.3/5
DENVER HEALTH has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About DENVER HEALTH's Customer Service
Address
Denver, CO
Website
http://www.denverhealth.org
Quick Insights into DENVER HEALTH Customer Service
DENVER HEALTH's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used DENVER HEALTH's products/services for Less than 1 Year.
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Ranked DENVER HEALTH Customer Service the Highest
Ranked DENVER HEALTH Customer Service the Lowest
DENVER HEALTH Customer Service Score by Gender
DENVER HEALTH's Customer Service score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DENVER HEALTH.
Female
2.5/5
Male
N/A
DENVER HEALTH Customer Service Score by Ethnicity
DENVER HEALTH's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DENVER HEALTH.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
DENVER HEALTH Customer Service Score by Age
DENVER HEALTH's Customer Service score was rated 3.5 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
DENVER HEALTH Customer Service Score by Usage
DENVER HEALTH's Customer Service score was rated the highest by customers who have used DENVER HEALTH's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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DENVER HEALTH as an Employer
Consumer vs. Employees
DENVER HEALTH scored a -57 for Net Promoter Score and a -49 for Employee Net Promoter Score. NPS gauges how likely a customer of DENVER HEALTH would recommend the brand to a friend. ENPS measures how likely DENVER HEALTH employees would recommend working at DENVER HEALTH to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-49
eNPS Score
| 15% | Promoters |
|---|---|
| 21% | Passive |
| 64% | Detractors |
