45
NPS
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UCSF
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About UCSF's Brand
A global leader in medical education and research.
Brand at a Glance
60%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
UCSF NPS
UCSF's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether UCSF's customers would recommend using the product based on a scale of -100 to 100.
UCSF Overall NPS
| 65% | Promoters |
|---|---|
| 15% | Passives |
| 20% | Detractors |
UCSF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 49 | Aug 2022 | 49 |
Sep 2022 51 | Sep 2022 | 51 |
Oct 2022 49 | Oct 2022 | 49 |
Nov 2022 51 | Nov 2022 | 51 |
Jan 2023 48 | Jan 2023 | 48 |
Feb 2023 46 | Feb 2023 | 46 |
May 2023 42 | May 2023 | 42 |
Oct 2023 43 | Oct 2023 | 43 |
Dec 2023 45 | Dec 2023 | 45 |
Feb 2024 46 | Feb 2024 | 46 |
Mar 2024 48 | Mar 2024 | 48 |
Aug 2024 45 | Aug 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UCSF NPS by Gender
UCSF's NPS was rated -34 by Female customers on Comparably.
Female
-34
UCSF's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
UCSF's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
UCSF Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of UCSF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UCSF Customer Loyalty Score by Gender
UCSF's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
UCSF Product Quality
4/5
UCSF has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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UCSF Product Information
UCSF’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.ucsf.edu
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into UCSF Product Quality
UCSF's Product Quality score was rated highest by Female customers.
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Ranked UCSF Product Quality the Highest
UCSF Product Quality Score by Gender
UCSF's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of UCSF.
Female
3.1/5
Male
N/A
UCSF Pricing
UCSF ROI & Value For Money
3.9/5
UCSF has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into UCSF ROI
UCSF's ROI score was rated highest by Female customers.
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Ranked UCSF ROI the Highest
UCSF ROI Score by Gender
UCSF's ROI score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
UCSF Customer Satisfaction (CSAT)
UCSF Customer Satisfaction (CSAT) Score
82 / 100
UCSF has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UCSF Customer Satisfaction
UCSF's Customer Satisfaction score was rated highest by Female customers.
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Ranked UCSF Customer Satisfaction the Highest
UCSF Customer Satisfaction Score by Gender
UCSF's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
UCSF Customer Service
4/5
UCSF has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About UCSF's Customer Service
Address
505 Parnassus Avenue, San Francisco, CA 94143
Website
https://www.ucsf.edu
Phone Number
415-476-1000
Quick Insights into UCSF Customer Service
UCSF's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked UCSF's Customer Service score.
Ranked UCSF Customer Service the Highest
UCSF Customer Service Score by Gender
UCSF's Customer Service score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UCSF.
Female
2.8/5
Male
N/A
UCSF as an Employer
3.7/5
UCSF has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
UCSF scored a 45 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of UCSF would recommend the brand to a friend. ENPS measures how likely UCSF employees would recommend working at UCSF to a friend.
Net Promoter Score
45
NPS Score
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
