-56
NPS
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Kellen
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About Kellen's Brand
"Kellen is a provider of association services that includes public relations, meetings, events, web development, graphic design and consulting."
Brand at a Glance
36%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Kellen NPS
Kellen's Net Promoter Score (NPS) is a -56 with 11% Promoters, 22% Passives, and 67% Detractors. Net Promoter Score tracks whether Kellen's customers would recommend using the product based on a scale of -100 to 100.
Kellen Overall NPS
| 11% | Promoters |
|---|---|
| 22% | Passives |
| 67% | Detractors |
Kellen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Nov 2022 -66 | Nov 2022 | -66 |
Jul 2023 -80 | Jul 2023 | -80 |
Oct 2023 -51 | Oct 2023 | -51 |
Nov 2023 -50 | Nov 2023 | -50 |
Jan 2025 -55 | Jan 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kellen NPS by Ethnicity
Kellen's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Kellen Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Kellen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kellen Customer Loyalty Score by Ethnicity
Kellen's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kellen.
10
out of 100
Caucasian
Kellen Product Quality
2.3/5
Kellen has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Kellen Product Information
Kellen’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- www.kellencompany.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Quick Insights into Kellen Product Quality
Kellen's Product Quality score was rated highest by Caucasian customers.
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Ranked Kellen Product Quality the Highest
Kellen Product Quality Score by Ethnicity
Kellen's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kellen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Kellen Pricing
Kellen ROI & Value For Money
2.3/5
Kellen has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into Kellen ROI
Kellen's ROI score was rated highest by Caucasian customers.
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Ranked Kellen ROI the Highest
Kellen ROI Score by Ethnicity
Kellen's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kellen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Kellen Customer Satisfaction (CSAT)
Kellen Customer Satisfaction (CSAT) Score
14 / 100
Kellen has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kellen Customer Satisfaction
Kellen's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Kellen Customer Satisfaction the Highest
Kellen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kellen's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Kellen.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Kellen Customer Service
2.5/5
Kellen has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Kellen's Customer Service
Address
Atlanta, GA United States of America
Website
www.kellencompany.com
Quick Insights into Kellen Customer Service
Kellen's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Kellen's Customer Service score.
Ranked Kellen Customer Service the Highest
Kellen Customer Service Score by Ethnicity
Kellen's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kellen.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Kellen as an Employer
2.4/5
Kellen has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Kellen scored a -56 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Kellen would recommend the brand to a friend. ENPS measures how likely Kellen employees would recommend working at Kellen to a friend.
Net Promoter Score
-56
NPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
