80
NPS
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Brand Page
dollar
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About dollar's Brand
Dollar Bank provides banking services.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
dollar NPS
dollar's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether dollar's customers would recommend using the product based on a scale of -100 to 100.
dollar Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
dollar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Nov 2021 75 | Nov 2021 | 75 |
Feb 2023 80 | Feb 2023 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
dollar Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of dollar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
dollar Product Quality
3.6/5
dollar has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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dollar Product Information
dollar’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://dollarbank.com/
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
dollar Pricing
dollar ROI & Value For Money
3.8/5
dollar has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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dollar Customer Satisfaction (CSAT)
dollar Customer Satisfaction (CSAT) Score
50 / 100
dollar has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
dollar Customer Service
3.7/5
dollar has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About dollar's Customer Service
Address
Pittsburgh, PA United States of America
Website
http://dollarbank.com/
dollar as an Employer
2.8/5
dollar has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
dollar scored a 80 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of dollar would recommend the brand to a friend. ENPS measures how likely dollar employees would recommend working at dollar to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
