-34
NPS
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HME
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About HME's Brand
Brand at a Glance
54%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.1/5
Customer Service
HME NPS
HME's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether HME's customers would recommend using the product based on a scale of -100 to 100.
HME Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
HME NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
Aug 2023 -50 | Aug 2023 | -50 |
Jan 2024 -67 | Jan 2024 | -67 |
May 2024 -43 | May 2024 | -43 |
Nov 2024 -25 | Nov 2024 | -25 |
Jun 2025 -33 | Jun 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HME NPS by Gender
HME's NPS was rated -100 by Female customers on Comparably.
Female
-100
HME's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
HME's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
HME NPS by Usage
HME's NPS was rated -34 points by customers who have used HME's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
HME Customer Reviews
Out of the 2 HME customer reviews 0 were positive and 2 were constructive. HME customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
HME Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of HME users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HME Customer Loyalty Score by Gender
HME's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
HME Customer Loyalty Score by Usage
HME's Customer Loyalty score was rated 70% by customers who have used HME's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
HME Product Quality
2.3/5
HME has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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HME Product Information
HME’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://www.hme.com/
- Company Size
- 501-1,000 Employees
Quick Insights into HME Product Quality
HME's Product Quality score was rated highest by customers who have used HME's products/services for 2 to 5 Years.
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Ranked HME Product Quality the Highest
HME Product Quality Score by Gender
HME's Product Quality score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
HME Product Quality Score by Usage
HME's Product Quality score was rated 1.6 stars by customers who have used HME's products/services for 2 to 5 Years.
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HME Pricing
HME ROI & Value For Money
2.5/5
HME has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into HME ROI
HME's ROI score was rated highest by customers who have used HME's products/services for 2 to 5 Years.
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Ranked HME ROI the Highest
HME ROI Score by Gender
HME's ROI score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
HME ROI Score by Usage
HME's ROI score was rated 2 stars by customers who have used HME's products/services for 2 to 5 Years.
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HME Customer Satisfaction (CSAT)
HME Customer Satisfaction (CSAT) Score
17 / 100
HME has an overall Customer Satisfaction score of 17 rated by its users and customers.
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Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HME Customer Satisfaction
HME's Customer Satisfaction score was rated highest by customers who have used HME's products/services for 2 to 5 Years.
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Ranked HME Customer Satisfaction the Highest
HME Customer Satisfaction Score by Gender
HME's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of HME.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
HME Customer Satisfaction Score by Usage
HME's Customer Satisfaction score was rated 33 points by customers who have used HME's products/services for 2 to 5 Years.
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HME Customer Service
2.1/5
HME has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About HME's Customer Service
Website
https://www.hme.com/
Quick Insights into HME Customer Service
HME's Customer Service score was rated highest by customers who have used HME's products/services for 2 to 5 Years.
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Ranked HME Customer Service the Highest
HME Customer Service Score by Gender
HME's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HME.
Female
1.5/5
Male
N/A
HME Customer Service Score by Usage
HME's Customer Service score was rated 1.8 stars by customers who have used HME's products/services for 2 to 5 Years.
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HME as an Employer
4.3/5
HME has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HME scored a -34 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of HME would recommend the brand to a friend. ENPS measures how likely HME employees would recommend working at HME to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
