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NPS
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Brand Page
Netrix LLC
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About Netrix LLC's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Netrix LLC NPS
Netrix LLC's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Netrix LLC's customers would recommend using the product based on a scale of -100 to 100.
Netrix LLC Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Netrix LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 0 | Dec 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Netrix LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Netrix LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Netrix LLC Product Quality
5/5
Netrix LLC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Netrix LLC's overall Product Quality score rated by its users and customers.
Netrix LLC Product Information
Netrix LLC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.netrixllc.com
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
Big Data
Business Services
Netrix LLC Pricing
Netrix LLC ROI & Value For Money
4/5
Netrix LLC has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Netrix LLC Customer Satisfaction (CSAT)
Netrix LLC Customer Satisfaction (CSAT) Score
100 / 100
Netrix LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Netrix LLC Customer Service
4.5/5
Netrix LLC has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Netrix LLC's Customer Service
Address
333 W. Wacker, Chicago, IL 60606
Website
https://www.netrixllc.com
Netrix LLC's Social Links
Netrix LLC as an Employer
2.9/5
Netrix LLC has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Netrix LLC
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Netrix LLC scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Netrix LLC would recommend the brand to a friend. ENPS measures how likely Netrix LLC employees would recommend working at Netrix LLC to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
