-45
NPS
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Toyota Financial Services
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About Toyota Financial Services' Brand
Brand at a Glance
76%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
1.8/5
Customer Service
Toyota Financial Services NPS
Toyota Financial Services's Net Promoter Score (NPS) is a -45 with 22% Promoters, 11% Passives, and 67% Detractors. Net Promoter Score tracks whether Toyota Financial Services's customers would recommend using the product based on a scale of -100 to 100.
Toyota Financial Services Overall NPS
| 22% | Promoters |
|---|---|
| 11% | Passives |
| 67% | Detractors |
Toyota Financial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -45 | Aug 2023 | -45 |
Sep 2023 -43 | Sep 2023 | -43 |
Oct 2023 -44 | Oct 2023 | -44 |
Jan 2024 -45 | Jan 2024 | -45 |
Mar 2024 -43 | Mar 2024 | -43 |
Apr 2024 -43 | Apr 2024 | -43 |
May 2024 -44 | May 2024 | -44 |
Aug 2024 -46 | Aug 2024 | -46 |
Nov 2024 -44 | Nov 2024 | -44 |
Jan 2025 -47 | Jan 2025 | -47 |
Mar 2025 -43 | Mar 2025 | -43 |
Jul 2025 -45 | Jul 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Toyota Financial Services NPS by Gender
Female customers rated Toyota Financial Services's NPS 7 points higher than Male customers.
Male
-65
Toyota Financial Services's NPS was rated -65 by Male customers on Comparably.
14%
Promoters
7%
Passives
79%
Detractors
Female
-58
Toyota Financial Services's NPS was rated -58 by Female customers on Comparably.
21%
Promoters
0%
Passives
79%
Detractors
Toyota Financial Services NPS by Ethnicity
Toyota Financial Services's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Other -66 | Other | -66 |
Toyota Financial Services NPS by Age
Toyota Financial Services's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Toyota Financial Services NPS by Usage
Toyota Financial Services's NPS was rated the highest by customers who have used Toyota Financial Services's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -87 | 2 to 5 Years | -87 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -42 | Over 10 Years | -42 |
Toyota Financial Services Customer Reviews
Out of the 8 Toyota Financial Services customer reviews 2 were positive and 6 were constructive. Toyota Financial Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Toyota Financial Services Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Toyota Financial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Toyota Financial Services Customer Loyalty Score by Gender
Female customers rated Toyota Financial Services's Customer Loyalty score 13% higher than Male customers.
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Male
61%
Yes
Female
74%
Yes
Toyota Financial Services Customer Loyalty Score by Ethnicity
Toyota Financial Services's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Toyota Financial Services.
55
out of 100
Caucasian
85
out of 100
Other
Toyota Financial Services Customer Loyalty Score by Age
Toyota Financial Services's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Toyota Financial Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
66+ 70% | 66+ | 70% |
Toyota Financial Services Customer Loyalty Score by Usage
Toyota Financial Services's Customer Loyalty score was rated the highest by customers who have used Toyota Financial Services's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Toyota Financial Services Product Quality
2/5
Toyota Financial Services has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Toyota Financial Services Product Information
Toyota Financial Services’s product quality score is a 2 out of 5 as rated by its users and customers.
Quick Insights into Toyota Financial Services Product Quality
Toyota Financial Services's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Toyota Financial Services Product Quality the Highest
Ranked Toyota Financial Services Product Quality the Lowest
Toyota Financial Services Product Quality Score by Gender
Male customers rated Toyota Financial Services's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Toyota Financial Services.
Male
1.7/5
Female
1.5/5
Toyota Financial Services Product Quality Score by Ethnicity
Toyota Financial Services's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Toyota Financial Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Toyota Financial Services Product Quality Score by Age
Toyota Financial Services's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Toyota Financial Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
66+ 2.1 | 66+ | 2.1 |
Toyota Financial Services Product Quality Score by Usage
Toyota Financial Services's Product Quality score was rated the highest by customers who have used Toyota Financial Services's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Toyota Financial Services Pricing
Toyota Financial Services ROI & Value For Money
2.1/5
Toyota Financial Services has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Toyota Financial Services ROI
Toyota Financial Services's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Toyota Financial Services ROI the Highest
Ranked Toyota Financial Services ROI the Lowest
Toyota Financial Services ROI Score by Gender
Male customers rated Toyota Financial Services's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Toyota Financial Services.
Male
2.2/5
Female
1.5/5
Toyota Financial Services ROI Score by Ethnicity
Toyota Financial Services's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Toyota Financial Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Toyota Financial Services ROI Score by Age
Toyota Financial Services's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Toyota Financial Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
66+ 2.1 | 66+ | 2.1 |
Toyota Financial Services ROI Score by Usage
Toyota Financial Services's ROI score was rated the highest by customers who have used Toyota Financial Services's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Toyota Financial Services Customer Satisfaction (CSAT)
Toyota Financial Services Customer Satisfaction (CSAT) Score
29 / 100
Toyota Financial Services has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
13%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Toyota Financial Services Customer Satisfaction
Toyota Financial Services's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Toyota Financial Services's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Toyota Financial Services' Customer Satisfaction.
Ranked Toyota Financial Services Customer Satisfaction the Highest
Ranked Toyota Financial Services Customer Satisfaction the Lowest
Toyota Financial Services Customer Satisfaction Score by Gender
Male customers rated Toyota Financial Services's Customer Satisfaction score 9 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Toyota Financial Services.
23 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 69% |
14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 79% |
Toyota Financial Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Toyota Financial Services' Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Toyota Financial Services.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
84%
CSAT according to Other
Toyota Financial Services' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Toyota Financial Services.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Toyota Financial Services Customer Satisfaction Score by Age
Toyota Financial Services's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Toyota Financial Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 66+ | 17% |
Toyota Financial Services Customer Satisfaction Score by Usage
Toyota Financial Services's Customer Satisfaction score was rated the highest by customers who have used Toyota Financial Services's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Toyota Financial Services Customer Service
1.8/5
Toyota Financial Services has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Toyota Financial Services's Customer Service
Website
https://www.toyotafinancial.com/
Quick Insights into Toyota Financial Services Customer Service
Toyota Financial Services's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Toyota Financial Services's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Toyota Financial Services' Customer Service score.
Ranked Toyota Financial Services Customer Service the Highest
Ranked Toyota Financial Services Customer Service the Lowest
Toyota Financial Services Customer Service Score by Gender
Toyota Financial Services's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Toyota Financial Services.
Male
1.5/5
Female
1.5/5
Toyota Financial Services Customer Service Score by Ethnicity
Toyota Financial Services's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Toyota Financial Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Toyota Financial Services Customer Service Score by Age
Toyota Financial Services's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Toyota Financial Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
66+ 1.6 | 66+ | 1.6 |
Toyota Financial Services Customer Service Score by Usage
Toyota Financial Services's Customer Service score was rated 1.5 stars by customers who have used Toyota Financial Services's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Toyota Financial Services as an Employer
3.2/5
Toyota Financial Services has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
CEO of Toyota Financial Services
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Toyota Financial Services scored a -45 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Toyota Financial Services would recommend the brand to a friend. ENPS measures how likely Toyota Financial Services employees would recommend working at Toyota Financial Services to a friend.
Net Promoter Score
-45
NPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 49% | Promoters |
|---|---|
| 16% | Passive |
| 35% | Detractors |
