36
NPS
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Dnb
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About Dnb's Brand
DNB is Norway's largest financial services group and one of the largest in the Nordic region in terms of market capitalisation.
Brand at a Glance
92%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Dnb NPS
Dnb's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Dnb's customers would recommend using the product based on a scale of -100 to 100.
Dnb Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
Dnb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -33 | Jan 2022 | -33 |
Aug 2022 -25 | Aug 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Jul 2023 -17 | Jul 2023 | -17 |
Oct 2023 -1 | Oct 2023 | -1 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 11 | Jan 2024 | 11 |
Feb 2024 20 | Feb 2024 | 20 |
Nov 2024 27 | Nov 2024 | 27 |
Apr 2025 25 | Apr 2025 | 25 |
Oct 2025 30 | Oct 2025 | 30 |
Dec 2025 36 | Dec 2025 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dnb NPS by Gender
Dnb's NPS was rated 33 by Male customers on Comparably.
Male
33
Dnb's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
N/A
Dnb's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dnb NPS by Usage
Dnb's NPS was rated 0 points by customers who have used Dnb's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 0 | Over 10 Years | 0 |
Dnb Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Dnb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dnb Customer Loyalty Score by Gender
Dnb's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Dnb Customer Loyalty Score by Usage
Dnb's Customer Loyalty score was rated 100% by customers who have used Dnb's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dnb Product Quality
3.3/5
Dnb has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Dnb Product Information
Dnb’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.dnb.no
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into Dnb Product Quality
Dnb's Product Quality score was rated highest by Male customers.
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Ranked Dnb Product Quality the Highest
Dnb Product Quality Score by Gender
Dnb's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dnb.
Male
4.1/5
Female
N/A
Dnb Product Quality Score by Usage
Dnb's Product Quality score was rated 3.8 stars by customers who have used Dnb's products/services for Over 10 Years.
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Dnb Pricing
Dnb ROI & Value For Money
3.1/5
Dnb has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Dnb ROI
Dnb's ROI score was rated highest by Male customers.
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Ranked Dnb ROI the Highest
Dnb ROI Score by Gender
Dnb's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dnb.
Male
3.1/5
Female
N/A
Dnb ROI Score by Usage
Dnb's ROI score was rated 2.6 stars by customers who have used Dnb's products/services for Over 10 Years.
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Dnb Customer Satisfaction (CSAT)
Dnb Customer Satisfaction (CSAT) Score
76 / 100
Dnb has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dnb Customer Satisfaction
Dnb's Customer Satisfaction score was rated highest by Male customers.
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Ranked Dnb Customer Satisfaction the Highest
Dnb Customer Satisfaction Score by Gender
Dnb's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dnb.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Dnb Customer Satisfaction Score by Usage
Dnb's Customer Satisfaction score was rated 67 points by customers who have used Dnb's products/services for Over 10 Years.
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Dnb Customer Service
3.3/5
Dnb has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Dnb's Customer Service
Website
https://www.dnb.no
Quick Insights into Dnb Customer Service
Dnb's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dnb's Customer Service score.
Ranked Dnb Customer Service the Highest
Dnb Customer Service Score by Gender
Dnb's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dnb.
Male
3.6/5
Female
N/A
Dnb Customer Service Score by Usage
Dnb's Customer Service score was rated 3 stars by customers who have used Dnb's products/services for Over 10 Years.
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Dnb as an Employer
3.0/5
Dnb has a 3.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Dnb scored a 36 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Dnb would recommend the brand to a friend. ENPS measures how likely Dnb employees would recommend working at Dnb to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
