0
NPS
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Brand Page
emory School
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About emory School's Brand
Emory University is an educational institution that provides degree programs in undergraduate and postgraduate courses.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
emory School NPS
emory School's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether emory School's customers would recommend using the product based on a scale of -100 to 100.
emory School Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
emory School NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
emory School Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of emory School users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
emory School Product Quality
2.5/5
emory School has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock emory School's overall Product Quality score rated by its users and customers.
emory School Product Information
emory School’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.emory.edu
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Education
Education
emory School Pricing
emory School ROI & Value For Money
3.5/5
emory School has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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emory School Customer Satisfaction (CSAT)
emory School Customer Satisfaction (CSAT) Score
100 / 100
emory School has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
emory School Customer Service
3.5/5
emory School has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock emory School's overall Customer Service score rated by its users and customers.
About emory School's Customer Service
Address
Atlanta, GA United States of America
Website
http://www.emory.edu
emory School as an Employer
Consumer vs. Employees
emory School scored a 0 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of emory School would recommend the brand to a friend. ENPS measures how likely emory School employees would recommend working at emory School to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
