37
NPS
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Sorenson
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About Sorenson's Brand
At Sorenson, we believe communication is fundamental to the human experience, which is why our innovative technology and services are accessible, inclusive, and functionally equivalent for Deaf, hard-of-hearing, and diverse communities across the globe. As one of the world’s leading language service providers and the world’s leading provider of communication for Deaf and hard-of-hearing people, Sorenson combines patented technology with human-centric services to connect signed and spoken languages. Sorenson offers caption and video relay services, over-video and in-person sign language and spoken language interpreting, real-time event captioning services, and post-production language services. Supporting people is what drives Sorenson to, every day, Connect Beyond Words. For more information on how we advance human connection, visit www.sorenson.com or es.sorenson.com.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Sorenson NPS
Sorenson's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Sorenson's customers would recommend using the product based on a scale of -100 to 100.
Sorenson Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Sorenson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 63 | Apr 2022 | 63 |
Sep 2022 44 | Sep 2022 | 44 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 54 | Nov 2022 | 54 |
Dec 2022 54 | Dec 2022 | 54 |
Jan 2023 57 | Jan 2023 | 57 |
Apr 2023 46 | Apr 2023 | 46 |
Aug 2024 37 | Aug 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sorenson NPS by Gender
Sorenson's NPS was rated 34 by Female customers on Comparably.
Female
34
Sorenson's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Sorenson's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sorenson NPS by Ethnicity
Sorenson's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Sorenson NPS by Usage
Sorenson's NPS was rated 40 points by customers who have used Sorenson's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 40 | Over 10 Years | 40 |
Sorenson Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Sorenson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sorenson Customer Loyalty Score by Gender
Sorenson's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Sorenson Customer Loyalty Score by Ethnicity
Sorenson's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sorenson.
82
out of 100
Caucasian
Sorenson Customer Loyalty Score by Usage
Sorenson's Customer Loyalty score was rated 82% by customers who have used Sorenson's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sorenson Product Quality
3.9/5
Sorenson has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sorenson Product Information
Sorenson’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.sorenson.com
- Company Size
- 5,001-10,000 Employees
Industry
Telecommunications
Quick Insights into Sorenson Product Quality
Sorenson's Product Quality score was rated highest by Caucasian customers.
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Ranked Sorenson Product Quality the Highest
Sorenson Product Quality Score by Gender
Sorenson's Product Quality score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Sorenson Product Quality Score by Ethnicity
Sorenson's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sorenson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Sorenson Product Quality Score by Usage
Sorenson's Product Quality score was rated 3.3 stars by customers who have used Sorenson's products/services for Over 10 Years.
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Sorenson Pricing
Sorenson ROI & Value For Money
3.8/5
Sorenson has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Sorenson ROI
Sorenson's ROI score was rated highest by Caucasian customers.
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Ranked Sorenson ROI the Highest
Sorenson ROI Score by Gender
Sorenson's ROI score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sorenson.
Female
3/5
Male
N/A
Sorenson ROI Score by Ethnicity
Sorenson's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sorenson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Sorenson ROI Score by Usage
Sorenson's ROI score was rated 3.3 stars by customers who have used Sorenson's products/services for Over 10 Years.
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Sorenson Customer Satisfaction (CSAT)
Sorenson Customer Satisfaction (CSAT) Score
75 / 100
Sorenson has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sorenson Customer Satisfaction
Sorenson's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Sorenson Customer Satisfaction the Highest
Sorenson Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sorenson's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sorenson.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Sorenson Customer Satisfaction Score by Usage
Sorenson's Customer Satisfaction score was rated 75 points by customers who have used Sorenson's products/services for Over 10 Years.
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Sorenson Customer Service
3.7/5
Sorenson has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sorenson's Customer Service
Address
4192 Riverboat Rd., Salt Lake City, UT 84123
Website
http://www.sorenson.com
Phone Number
(866) 756-6729
Quick Insights into Sorenson Customer Service
Sorenson's Customer Service score was rated highest by Caucasian customers.
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Ranked Sorenson Customer Service the Highest
Sorenson Customer Service Score by Gender
Sorenson's Customer Service score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
Sorenson Customer Service Score by Ethnicity
Sorenson's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sorenson.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Sorenson Customer Service Score by Usage
Sorenson's Customer Service score was rated 3.3 stars by customers who have used Sorenson's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sorenson as an Employer
4.5/5
Sorenson has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Sorenson scored a 37 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Sorenson would recommend the brand to a friend. ENPS measures how likely Sorenson employees would recommend working at Sorenson to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
