25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Pontoon Solutions
Marketing or Exec? Claim Your Free Account
About Pontoon Solutions' Brand
Brand at a Glance
77%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.8/5
Customer Service
Pontoon Solutions NPS
Pontoon Solutions's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether Pontoon Solutions's customers would recommend using the product based on a scale of -100 to 100.
Pontoon Solutions Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
Pontoon Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Oct 2021 -33 | Oct 2021 | -33 |
Dec 2021 0 | Dec 2021 | 0 |
May 2022 20 | May 2022 | 20 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 10 | Jan 2023 | 10 |
Jul 2023 18 | Jul 2023 | 18 |
Feb 2025 25 | Feb 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pontoon Solutions Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Pontoon Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pontoon Solutions Product Quality
3.8/5
Pontoon Solutions has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pontoon Solutions' overall Product Quality score rated by its users and customers.
Pontoon Solutions Product Information
Pontoon Solutions’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Pontoon Solutions Pricing
Pontoon Solutions ROI & Value For Money
3.3/5
Pontoon Solutions has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pontoon Solutions' overall ROI score rated by its users and customers.
Pontoon Solutions Customer Satisfaction (CSAT)
Pontoon Solutions Customer Satisfaction (CSAT) Score
75 / 100
Pontoon Solutions has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pontoon Solutions Customer Service
3.8/5
Pontoon Solutions has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pontoon Solutions' overall Customer Service score rated by its users and customers.
About Pontoon Solutions's Customer Service
Address
10151 Deerwood Park Blvd, Jacksonville, FL 32256
Website
https://www.pontoonsolutions.com/
Pontoon Solutions's Social Links
Pontoon Solutions as an Employer
4.3/5
Pontoon Solutions has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Pontoon Solutions scored a 25 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Pontoon Solutions would recommend the brand to a friend. ENPS measures how likely Pontoon Solutions employees would recommend working at Pontoon Solutions to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
