-42
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Philadelphia gas works
Marketing or Exec? Claim Your Free Account
About Philadelphia gas works' Brand
Brand at a Glance
64%
Customer Loyalty
2/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Philadelphia gas works NPS
Philadelphia gas works's Net Promoter Score (NPS) is a -42 with 25% Promoters, 8% Passives, and 67% Detractors. Net Promoter Score tracks whether Philadelphia gas works's customers would recommend using the product based on a scale of -100 to 100.
Philadelphia gas works Overall NPS
| 25% | Promoters |
|---|---|
| 8% | Passives |
| 67% | Detractors |
Philadelphia gas works NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 -100 | Aug 2020 | -100 |
Nov 2021 -33 | Nov 2021 | -33 |
Jun 2022 -25 | Jun 2022 | -25 |
Feb 2023 -40 | Feb 2023 | -40 |
Apr 2023 -17 | Apr 2023 | -17 |
Oct 2023 -29 | Oct 2023 | -29 |
May 2024 -44 | May 2024 | -44 |
Jul 2024 -30 | Jul 2024 | -30 |
Nov 2024 -41 | Nov 2024 | -41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Philadelphia gas works Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Philadelphia gas works users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Philadelphia gas works Product Quality
2/5
Philadelphia gas works has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Philadelphia gas works' overall Product Quality score rated by its users and customers.
Philadelphia gas works Product Information
Philadelphia gas works’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.pgworks.com
Philadelphia gas works Pricing
Philadelphia gas works ROI & Value For Money
2.6/5
Philadelphia gas works has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Philadelphia gas works' overall ROI score rated by its users and customers.
Philadelphia gas works Customer Satisfaction (CSAT)
Philadelphia gas works Customer Satisfaction (CSAT) Score
30 / 100
Philadelphia gas works has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Philadelphia gas works Customer Service
2.5/5
Philadelphia gas works has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Philadelphia gas works' overall Customer Service score rated by its users and customers.
About Philadelphia gas works's Customer Service
Website
http://www.pgworks.com
Philadelphia gas works as an Employer
2.5/5
Philadelphia gas works has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Philadelphia gas works scored a -42 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Philadelphia gas works would recommend the brand to a friend. ENPS measures how likely Philadelphia gas works employees would recommend working at Philadelphia gas works to a friend.
Net Promoter Score
-42
NPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
