8
NPS
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VelocityEHS
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About VelocityEHS' Brand
Brand at a Glance
89%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
VelocityEHS NPS
VelocityEHS's Net Promoter Score (NPS) is a 8 with 48% Promoters, 12% Passives, and 40% Detractors. Net Promoter Score tracks whether VelocityEHS's customers would recommend using the product based on a scale of -100 to 100.
VelocityEHS Overall NPS
| 48% | Promoters |
|---|---|
| 12% | Passives |
| 40% | Detractors |
VelocityEHS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Aug 2020 31 | Aug 2020 | 31 |
Oct 2021 22 | Oct 2021 | 22 |
Nov 2021 27 | Nov 2021 | 27 |
Jun 2022 20 | Jun 2022 | 20 |
Oct 2022 15 | Oct 2022 | 15 |
Nov 2022 9 | Nov 2022 | 9 |
Mar 2023 4 | Mar 2023 | 4 |
May 2023 8 | May 2023 | 8 |
Aug 2023 13 | Aug 2023 | 13 |
Dec 2024 8 | Dec 2024 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
VelocityEHS NPS by Usage
VelocityEHS's NPS was rated the highest by customers who have used VelocityEHS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
VelocityEHS Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of VelocityEHS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
VelocityEHS Product Quality
3.7/5
VelocityEHS has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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VelocityEHS Product Information
VelocityEHS serves markets in the United States, Australia, Canada, and United Kingdom. VelocityEHS supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
VelocityEHS’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ehs.com
- Company Size
- 201-500 Employees
Languages Supported
English
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Product Type
EHS Management Software
Corrective and Preventive Action Software
Safety Management Software
Manufacturing & Engineering Software
Oil & Gas Software
Quality Management Software
Compliance Software
Governance, Risk & Compliance (GRC) Software
Audit Software
Chemical Software
Supply Chain Management Software
Environmental Software
Emissions Management Software
Quick Insights into VelocityEHS Product Quality
VelocityEHS's Product Quality score was rated highest by customers who have used VelocityEHS's products/services for 5 to 10 Years.
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Ranked VelocityEHS Product Quality the Highest
VelocityEHS Product Quality Score by Usage
VelocityEHS's Product Quality score was rated 4.7 stars by customers who have used VelocityEHS's products/services for 5 to 10 Years.
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VelocityEHS Pricing
VelocityEHS ROI & Value For Money
3.5/5
VelocityEHS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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VelocityEHS Pricing Plans
VelocityEHS has a pricing structure that accommodates small, medium, and large businesses.
Who Uses VelocityEHS?
Small Businesses
Medium Businesses
Large Enterprises
VelocityEHS Customer Satisfaction (CSAT)
VelocityEHS Customer Satisfaction (CSAT) Score
33 / 100
VelocityEHS has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
VelocityEHS Customer Service
3.3/5
VelocityEHS has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About VelocityEHS's Customer Service
Address
222 W. Merchandise Mart Plaza,
Website
http://www.ehs.com
Phone Number
(888) 362-2007
VelocityEHS as an Employer
4.5/5
VelocityEHS has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
VelocityEHS scored a 8 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of VelocityEHS would recommend the brand to a friend. ENPS measures how likely VelocityEHS employees would recommend working at VelocityEHS to a friend.
Net Promoter Score
8
NPS Score
| 48% | Promoters |
|---|---|
| 12% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 68% | Promoters |
|---|---|
| 24% | Passive |
| 8% | Detractors |
