14
NPS
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Imerys
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About Imerys' Brand
The world leader in mineral-based specialty solutions for industry, Imerys transforms a unique range of minerals to deliver essential
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Imerys NPS
Imerys's Net Promoter Score (NPS) is a 14 with 49% Promoters, 16% Passives, and 35% Detractors. Net Promoter Score tracks whether Imerys's customers would recommend using the product based on a scale of -100 to 100.
Imerys Overall NPS
| 49% | Promoters |
|---|---|
| 16% | Passives |
| 35% | Detractors |
Imerys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 14 | Sep 2022 | 14 |
Oct 2022 8 | Oct 2022 | 8 |
Dec 2022 16 | Dec 2022 | 16 |
Jan 2023 18 | Jan 2023 | 18 |
Mar 2023 11 | Mar 2023 | 11 |
May 2023 14 | May 2023 | 14 |
Jun 2023 9 | Jun 2023 | 9 |
Oct 2023 8 | Oct 2023 | 8 |
Nov 2023 9 | Nov 2023 | 9 |
Jan 2024 11 | Jan 2024 | 11 |
Sep 2024 11 | Sep 2024 | 11 |
Jan 2026 13 | Jan 2026 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imerys NPS by Gender
Imerys's NPS was rated -50 by Male customers on Comparably.
Male
-50
Imerys's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Imerys's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Imerys NPS by Usage
Imerys's NPS was rated -34 points by customers who have used Imerys's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
Imerys Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Imerys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Imerys Customer Loyalty Score by Gender
Imerys's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Imerys.
Male
100%
Yes
Female
N/A
Yes
Imerys Customer Loyalty Score by Usage
Imerys's Customer Loyalty score was rated 100% by customers who have used Imerys's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Imerys Product Quality
3.8/5
Imerys has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Imerys Product Information
Imerys’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://imerys.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Quick Insights into Imerys Product Quality
Imerys's Product Quality score was rated highest by Male customers.
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Ranked Imerys Product Quality the Highest
Imerys Product Quality Score by Gender
Imerys's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Imerys.
Male
3.9/5
Female
N/A
Imerys Product Quality Score by Usage
Imerys's Product Quality score was rated 3.5 stars by customers who have used Imerys's products/services for 1 to 2 Years.
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Imerys Pricing
Imerys ROI & Value For Money
3.7/5
Imerys has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Imerys ROI
Imerys's ROI score was rated highest by Male customers.
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Ranked Imerys ROI the Highest
Imerys ROI Score by Gender
Imerys's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Imerys ROI Score by Usage
Imerys's ROI score was rated 3 stars by customers who have used Imerys's products/services for 1 to 2 Years.
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Imerys Customer Satisfaction (CSAT)
Imerys Customer Satisfaction (CSAT) Score
70 / 100
Imerys has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Imerys Customer Satisfaction
Imerys's Customer Satisfaction score was rated highest by Male customers.
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Ranked Imerys Customer Satisfaction the Highest
Imerys Customer Satisfaction Score by Gender
Imerys's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Imerys Customer Service
4/5
Imerys has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Imerys's Customer Service
Website
http://imerys.com
Phone Number
33 1 49 55 63 00
Quick Insights into Imerys Customer Service
Imerys's Customer Service score was rated highest by customers who have used Imerys's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Imerys' Customer Service score.
Ranked Imerys Customer Service the Highest
Imerys Customer Service Score by Gender
Imerys's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Imerys.
Male
3.7/5
Female
N/A
Imerys Customer Service Score by Usage
Imerys's Customer Service score was rated 4 stars by customers who have used Imerys's products/services for 1 to 2 Years.
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Imerys as an Employer
4.1/5
Imerys has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Imerys scored a 14 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Imerys would recommend the brand to a friend. ENPS measures how likely Imerys employees would recommend working at Imerys to a friend.
Net Promoter Score
14
NPS Score
| 49% | Promoters |
|---|---|
| 16% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
