-100
NPS
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Symmetry Software
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About Symmetry Software's Brand
Symmetry is the leading payroll tax compliance infrastructure for payroll providers, tech platforms and large employers. Our accurate payroll tax APIs and onboarding compliance tools automate the payroll process, so you can focus on building remarkable employer and employee payroll experiences. Symmetry powers leading people tech platforms, including Gusto, UKG, ADP, and Paychex. Symmetry accurately calculates 64 million+ employees’ paychecks and 33 million+ tax withholding forms annually across the United States and Canada.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Symmetry Software NPS
Symmetry Software's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Symmetry Software's customers would recommend using the product based on a scale of -100 to 100.
Symmetry Software Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Symmetry Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Symmetry Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Symmetry Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Symmetry Software Product Quality
1.5/5
Symmetry Software has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Symmetry Software's overall Product Quality score rated by its users and customers.
Symmetry Software Product Information
Symmetry Software’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.symmetry.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
SaaS
Symmetry Software Pricing
Symmetry Software ROI & Value For Money
1.5/5
Symmetry Software has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Symmetry Software's overall ROI score rated by its users and customers.
Symmetry Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Symmetry Software Customer Service
1.5/5
Symmetry Software has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Symmetry Software's overall Customer Service score rated by its users and customers.
About Symmetry Software's Customer Service
Address
14350 N 87th St, Ste 310, Scottsdale, AZ 85260
Website
http://www.symmetry.com
Phone Number
4805961500
Symmetry Software's Social Links
Symmetry Software as an Employer
4.6/5
Symmetry Software has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Symmetry Software scored a -100 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Symmetry Software would recommend the brand to a friend. ENPS measures how likely Symmetry Software employees would recommend working at Symmetry Software to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
