50
NPS
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Cramer-Krasselt
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About Cramer-Krasselt's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cramer-Krasselt NPS
Cramer-Krasselt's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Cramer-Krasselt's customers would recommend using the product based on a scale of -100 to 100.
Cramer-Krasselt Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Cramer-Krasselt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Apr 2024 50 | Apr 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cramer-Krasselt Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cramer-Krasselt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cramer-Krasselt Product Quality
5/5
Cramer-Krasselt has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cramer-Krasselt's overall Product Quality score rated by its users and customers.
Cramer-Krasselt Product Information
Cramer-Krasselt’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://c-k.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
Cramer-Krasselt Pricing
Cramer-Krasselt ROI & Value For Money
5/5
Cramer-Krasselt has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cramer-Krasselt's overall ROI score rated by its users and customers.
Cramer-Krasselt Customer Satisfaction (CSAT)
Cramer-Krasselt Customer Satisfaction (CSAT) Score
100 / 100
Cramer-Krasselt has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cramer-Krasselt Customer Service
5/5
Cramer-Krasselt has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cramer-Krasselt's overall Customer Service score rated by its users and customers.
About Cramer-Krasselt's Customer Service
Address
Chicago, IL United States of America
Website
http://c-k.com
Cramer-Krasselt as an Employer
4.5/5
Cramer-Krasselt has a 4.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Cramer-Krasselt scored a 50 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Cramer-Krasselt would recommend the brand to a friend. ENPS measures how likely Cramer-Krasselt employees would recommend working at Cramer-Krasselt to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
