-50
NPS
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Zimmerman
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About Zimmerman's Brand
Zimmerman Advertising is a national ad agency that caters to retail brands.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3.5/5
Customer Service
Zimmerman NPS
Zimmerman's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Zimmerman's customers would recommend using the product based on a scale of -100 to 100.
Zimmerman Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Zimmerman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
Oct 2024 -50 | Oct 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zimmerman Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Zimmerman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zimmerman Product Quality
3/5
Zimmerman has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Zimmerman's overall Product Quality score rated by its users and customers.
Zimmerman Product Information
Zimmerman’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.zadv.com/
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Zimmerman Pricing
Zimmerman ROI & Value For Money
2.8/5
Zimmerman has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Zimmerman's overall ROI score rated by its users and customers.
Zimmerman Customer Satisfaction (CSAT)
Zimmerman Customer Satisfaction (CSAT) Score
25 / 100
Zimmerman has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zimmerman Customer Service
3.5/5
Zimmerman has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Zimmerman's overall Customer Service score rated by its users and customers.
About Zimmerman's Customer Service
Address
Fort Lauderdale, FL United States of America
Website
www.zadv.com/
Zimmerman as an Employer
3.2/5
Zimmerman has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Zimmerman scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Zimmerman would recommend the brand to a friend. ENPS measures how likely Zimmerman employees would recommend working at Zimmerman to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
