-100
NPS
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Brand Page
ATC inc
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About ATC inc's Brand
ATC is an owner and operator of the high-voltage electric transmission grid in portions.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ATC inc NPS
ATC inc's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ATC inc's customers would recommend using the product based on a scale of -100 to 100.
ATC inc Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ATC inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Dec 2023 -100 | Dec 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ATC inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ATC inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ATC inc Product Quality
2.2/5
ATC inc has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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ATC inc Product Information
ATC inc’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.atcllc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
ATC inc Pricing
ATC inc ROI & Value For Money
1.5/5
ATC inc has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ATC inc's overall ROI score rated by its users and customers.
ATC inc Customer Satisfaction (CSAT)
ATC inc Customer Satisfaction (CSAT) Score
50 / 100
ATC inc has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ATC inc Customer Service
1.5/5
ATC inc has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About ATC inc's Customer Service
Address
Waukesha, WI United States of America
Website
www.atcllc.com
ATC inc as an Employer
4.1/5
ATC inc has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ATC inc scored a -100 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of ATC inc would recommend the brand to a friend. ENPS measures how likely ATC inc employees would recommend working at ATC inc to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
