-25
NPS
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Public Utility
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About Public Utility's Brand
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Public Utility NPS
Public Utility's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Public Utility's customers would recommend using the product based on a scale of -100 to 100.
Public Utility Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Public Utility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Aug 2023 -50 | Aug 2023 | -50 |
Nov 2023 -66 | Nov 2023 | -66 |
Jan 2025 -25 | Jan 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Public Utility Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Public Utility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Public Utility Product Quality
3.1/5
Public Utility has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Public Utility Product Information
Public Utility’s product quality score is a 3.1 out of 5 as rated by its users and customers.
Public Utility Pricing
Public Utility ROI & Value For Money
3/5
Public Utility has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Public Utility Customer Satisfaction (CSAT)
Public Utility Customer Satisfaction (CSAT) Score
33 / 100
Public Utility has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Public Utility Customer Service
3/5
Public Utility has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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Public Utility as an Employer
Consumer vs. Employees
Public Utility scored a -25 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Public Utility would recommend the brand to a friend. ENPS measures how likely Public Utility employees would recommend working at Public Utility to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
